Tropicfeel Review Reviews

1.5 Rating 2,625 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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“I ordered Canyon Core Black in 37, but I didn't like it with the white sole. So I tried to start an exchange. And instead I wanted monsoons in all black. I never received any shoes or a refund. Worst customer service ever.”

Helpful Report

Melanie, it's a shame to hear this! Our Customer Service team are here to help and advised to open an exchange for the correct size. If you need any help with this, please reach out to them at support@tropicfeel.com :) Tropicfeel Team

How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? The size is wrong – Too large

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“I'm very disappointed with the model and with Tropicfeel. I already have the backpack Sell, which I was quite happy with. Hence, I didn't doubt about purchasing the sneakers for my trip. I wear size 39 (EU), so I bought that size, but when I got them, they were too small and therefore, I could not walk with them. I wrote them by chat and they encourage me to change them for a bigger size. Here is the first problem. They sent me the size table, https://shop.tropicfeel.com/pages/fit-finder which is bad, at least for Spain, because as I said, I use 39 (EU) and my feet measure 23 cm. But the table shows that it would be a 36 (EU). I haven't used that size since I was 8 years old!! I told them all of this, but even so, they told me to change for one size more (40). I did, and when I got them, they were TOO big. No way I am able to wear them. I wrote them again, by chat, and the answer was that It's not possible to return them anymore because I had already exchanged them once. This important point was never communicated to me in advance, in any conversation, even when I explained my concern about the size. They also told me to try to find another model, if not, pursche an INSOLES to wear the bigger size shoes! Which brand who values their branding gives that solution to a client? Now, as I bought their best quality model (and expensive), the only solution that they gave me was to exchange them for another one, worse quality than the one I wanted.I had always recommended this brand to my friends but this behaviour is not acceptable! I am definitely not happy with this customer experience and very disappointed with Tropicfeel.”

Helpful Report

Jazmin, thanks for your feedback and it's a shame to hear about this. Each brand have their own scaling for sizes to avoid any disappointment, and we hope to introduce half sizes in the future as we grow in cases where one size is too small and the next is too big. Our Customer Service team were able to make an exception for you with the return as we want you to have a great experience with us, and hope you can trust us again in the future! Tropicfeel Team

“After three time wearing this shoes is deforme , I am very disappointed”

Helpful Report

Nasrin, it's such a shame to hear this. Please reach out to our Customer Service team or check the Warranty policy on our website so we can help to resolve any issues with your shoes. We really want you to enjoy them and your experience with us! Tropicfeel Team

“I do love the Canyon shoe, unfortunately this one was far too big in size and did not fit as perfectly as the other ones I already have.”

Helpful Report

Simone, sorry to hear about the size issues! If you need any help with exchanging the size, reach out to our Customer Service team at support@tropicfeel.com so you can enjoy the correct pair :) Tropicfeel Team

How satisfied are you with the product quality? It´s OK, it matches my expectations

How satisfied are you with the size? The size is wrong– Too narrow

How satisfied are you with the performance of the product? It is OK, it matches my expectations

“Nice shoes but unfortunately an outrageously illegal returns policy violating consumer laws blatantly, charging 20 euros for returning the pair that didn’t fit, hence unfortunately all in all a very unpleasant experience, definitely not again”

Helpful Report

Daniel, thanks for your feedback - we try to make our Returns policy as clear as possible through our website to avoid any disappointment, however we are listening to your feedback and are improving this policy, so I hope you can trust us again in the future! Tropicfeel Team

How satisfied are you with the product quality? I don’t like the material used

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“This shoe is not made for beach vacation. Once, only part of sand is in thr shoes you have to wash them. Otherwise it is uncomfortable with barefoot. Also, you sweat very much in those shoes… sweat & sand is not a optimal mix.”

Helpful Report

Florian, it's such a shame to hear this! We will definitely consider this feedback for future designs, as we encourage use of the shoes on all-terrains, and thank you for your comment. Tropicfeel Team

How satisfied are you with the size? The size is wrong – Too large

“I ordered size 8 US and is like 3 sizes bigger than what it is, they don’t fit cuz they where to big, and I can’t return them cuz I damage the box”

Helpful Report

Alexandra, thank you for your feedback and it's a shame to hear this! We advise checking our Size Guide in case of any doubt, and normally each company has a Return policy which includes the shoes being in unused condition and in their original box. If you want some help with checking the situation, please contact our Customer Service team at support@tropicfeel.com and they'll be more than happy to help :) Tropicfeel Team

“not a good confort and sending it back is sooo expensif. Never again!”

Helpful Report

François, it's such a shame to hear about this! Comfort is one of our priorities, as well as the quality and effort that goes into designing and producing our shoes, so we value them accordingly. We hope you can trust us again in the future. Tropicfeel Team