Tropicfeel Review Reviews

1.5 Rating 2,625 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product was broken after short period of usage

“Right shoe got a hole after only 3 months of city walking. No extreme hiking.”

Helpful Report

Andrii, sorry to hear about this, the Customer Happiness Team will be the best point of contact for your inquiry — here is their email address: support@tropicfeel.com. Tropicfeel Team

Alessandro F

Verified Reviewer

“I received the shoes which I didn’t like. After one week I’m still waiting for the return label (which costs 20 pounds). Have chased the support but got no reply. Worst online shopping experience ever.”

Helpful Report

Alessandro, we have sent you a new label to your e-mail address. Sorry to hear about the long wait and the issues with the label system, it is back up and running now. Tropicfeel Team

“Way bigger than a standard men’s 8 or women’s 10.5. More like a 9 and 11. Bought on the basis of risk free trial but it’s $20+ to exchange/return. Cool looking shoe. Wish I could wear it.”

Helpful Report

Kari, sorry to hear it was not a perfect fit, let our customer service team know if they can be of any help! Tropicfeel Team

“The shoe I ordered did not fit properly and I am not able to return them as the company is not responding with a return label! I’ve tried through the return platform and sent an email for help to customer service without satisfaction!!”

Helpful Report

“Returned as length of shoe was ok (if not a little big) but width was very tight and uncomfortable.”

Helpful Report

Sorry to hear about your experience, maybe another model would fit better! Tropicfeel Team

“Sent back for an exchange down to 1 EU size, since this runs large. Response typically takes 72 hours, but takes longer than this. Being out of stock is unclear as you would explain that it is a pre-order. The order arrives in a week, assuming it has been already made. On top of the website, having crossed out sizes but the size I wanted is not out of stock. This is a poor excuse. I'm assuming it's the part of shoes that is not available for assembly. This shoe manufacturer shoe sizes runs LARGE. The exchange program does not occur until end of September to beginning of October.”

Helpful Report

Nicholas, thanks for sharing your opinion and disappointment regarding the exchange process. Due to the increase of Covid-19 cases, our factories in Vietnam have been closed since July and this has really taken a toll on our operations. We apologize for the inconvenience caused. Tropicfeel Team

“Have not received my product! Extremely poor customer service to help with concerns. Company operating without any proper policies and customer satisfaction is completely ignored”

Helpful Report

Ikramjit, sorry to hear about your experience. As our customer service team has explained to you in detail, unfortunately, we have been greatly impacted by the COVID situation in Vietnam, our factory has been forced to close for an extended period of time. That's why we could not offer you a speedy solution. Once again, apologies about this. Tropicfeel Team

“I read a lot of reviews before buying these and everyone raves about them. All they’ve done is destroyed my heels and given me painful blisters. Sad to say I can’t return them because they were comfy for the first half hour so I wore them outside, but after getting wet and wearing them longer they hurt horribly.”

Helpful Report

Emma, really sorry to hear about your experience. Maybe the size is a bit smaller than needed? E-mail us at support@tropicfeel.com if you would like to exchange. Tropicfeel Team