Tropicfeel Review Reviews

1.5 Rating 2,625 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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How satisfied are you with the product quality? I have received a dirty or broken product

How satisfied are you with the performance of the product? It is OK, it matches my expectations

“First, the shoes are fabulous. Probably the most comfortable pair I’ve ever worn. Beautifully designed. Look great. However, the pair I received had a number of manufacturing defects that somehow slipped through QC. The company, after being provided with photos, told me to pack them up, send them back, and wait for a new pair. A three week process. I would have preferred that they took responsibility and sent me the one shoe replacement immediately rather than inconveniencing me for their quality control issues. Won’t be buying from them again.”

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How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product was broken after short period of usage

“I bought these for a 2 week journey around Columbia which was a mix of city and trekking. On my third time wearing them, the laces broke. After a week, they smelled so I rinsed them in water, since then small plastic pieces come out of the inside of the shoe. The heel has aslo worn to nothing. I wore these without socks once and since then the soles within have wrinkled and won't sick back in the shoe properly. I've gotten a blister from these shoes. All this within the first 2 weeks of wearing them - very disappointing as they look lovely and were supper comfy out the box.”

1 Helpful Report

How satisfied are you with the product quality? I don’t like the material used

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product was broken after short period of usage

“I wouldn’t resort to a bad review if it weren’t for the bad customer service. Let me start off by saying, I WANT TO WRITE A RAVE REVIEW, because, the shoes, to an extent, are fabulous. The problem is, the laces, which are such a featured part of the shoe campaign, break way too easily and with almost 2 months of not receiving replacements, I’m bummed that the customer service doesn’t care how this reflects upon their brand. I have been planning a UK trip pre-Covid and so I wanted to make sure to get proper hiking type sneakers to deal with all the rainy conditions I would encounter. These Tropicfeel shoes looked like the perfect fit! July 5 I put in my order hoping to receive the shoes before my trip Aug 1. Well, I got the shoes on July 8th (so fast) but immediately trying on the first shoe, the lace end broke off. I photographed and emailed the customer service team. Two days go by and I get a response which basically says I can just get new laces from Tropicfeel that aren’t the ones in the ads. So I request them and let them know I would like to have before my trip. Well, they never sent me any laces. While in the UK, the other lace broke. I get back, Aug 18, and I sort through my mail, no laces were sent. Bums me out.”

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How satisfied are you with the product quality? I have received a dirty or broken product

How satisfied are you with the size? The size is wrong – Too large

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“The product itself is good; however the service is catastrophic! I paid double after an exchange and no refund is given/planned!! I bought canyon desert green for 82€ which was unfortunately too big so I ordered a smaller one. When I instructed the order I was given another Order-ID and I was charged another 82€. I thought this is a normal process and that I will get refunded for the first order. After 3 weeks no refund, I asked the customer service. What did I get? They said there was no double payment! And that I need to check my bank account I have a good control of my finance and I knew when I was charged double; so I send them a screenshot of bank statement to show them the double payment. In return, I asked them to check with the accounting department or the one in charge with transactions whether there is a double payment. Up to now, no replies anymore… If you ever buy from this company, do not ever do return/exchange, if you don’t want to get robbed by paying double. And customer service didn’t even care and didn’t take my question/complaint seriously enough.”

1 Helpful Report

How satisfied are you with the product quality? I don’t like the material used

How satisfied are you with the size? The size is wrong– Too narrow

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“The shoelaces are so bad and hard that they give huge marks on my feet”

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“Items are good, however I feel misled on my purchase. I purchased the bag based on video showing magnetic front pouch and divider wardrobe insert. I enquired about why and they are to be purchased separately as accessories and very expensive. Very disappointed.”

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How satisfied are you with the product quality? I don’t like the material used

How satisfied are you with the size? The size is wrong – Too large

“Totally empty the backpack weighed at least 5 lbs! So I returned it”

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“The shoes are very nice, comfortable and warm, but after only 2 months of usage they started to open in the tip.”

1 Helpful Report