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Zupapa 15FT Trampoline With Enclosure Net Reviews

5 Rating 253 Reviews
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About ZUPAPA:

ZUPAPA - Play. Enjoy. Bond.

Purpose: We aim to accompany all kids to grow up healthy both physically and mentally, and create valuable memories for generations.

Mission: To deliver health and happiness via safe and reliable products with first-class customer service.

Please feel free to contact us if there is any question. We will do our best to solve the problem for you.

https://www.zupapa.us
official@zupapa.us

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Bought this trampoline last fall and assembled it earlier this spring. The kids love it! Way better than the one I had as a kid. Sadly the wind caught it and bent a couple of the net poles but Heather at customer service has been phenomenal with quick replies, and making it an easy process getting replacement parts!!!
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Posted 4 years ago
My kids (and husband) LOVE our Zupapa 15ft trampoline!!! My husband and I were able to put it together ourselves really easily and it took way less time than we thought it would. The kids love to jump, but also love just hanging out and playing in it too. The quality has been great, and I love how safe and sturdy it is. During a recent storm a huge tree fell and damaged part of the safety net, frame and poles, and the awesome staff at Zupapa have helped us figure out what pieces we need to replace to get it back up and running. Such a relief as we thought the whole thing would need to be thrown away! Definitely recommend this trampoline for fun for the entire family!
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Posted 4 years ago
If you are on the fence about ordering a trampoline - stop hesitating and do it! We are on season #5 with our Zupapa 15' and our kids never get tired of using it... This spring I needed a few replacement parts - just regular wear and tear - nothing has failed that caused injury... Yummy in customer service has been very helpful! Order today - new model warranty is outstanding!
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Posted 4 years ago
This trampoline has been a lifesaver during the pandemic. It allowed our two full grown teenage boys to get exercise and enjoy time outside together which was great in the early days of quarantine. We've continued to use the trampoline until the winter weather hit here and we had to take the trampoline down for safe keeping. Jenna with customer service was great. She was responsive to our questions and even helped us locate parts to replace some of the parts that had worn out from so many hours of jumping fun! We're looking forward to many more years of trampoline time!
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Posted 4 years ago
The quality of Zupapa's trampoline's is great. I bought one after researching quite a bit due to the load capacity and quality and I have not disappointed. Our trampoline gets a lot of use and it withstands it great. I've also appreciated their ongoing support allowing replacement parts to be purchased (thanks for the help, Yummy!).
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Posted 4 years ago
This trampoline has been a godsend during the pandemic! Easy to put together (I did it by myself), and my kids love it! But when a storm came through and put thorny tree branches into the mat and net, our hearts were broken. Contacted their customer service to order new mat and safety net (as the structure wasn't damaged) and Yummy came through for us! I'm so glad that we chose this company for the trampoline! We will be lifetime customers!!
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Posted 4 years ago
This trampoline has been a godsend during the pandemic! Easy to put together (I did it by myself), and my kids love it! But when a storm came through and put thorny tree branches into the mat and net, our hearts were broken. Contacted their customer service to order new mat and safety net (as the structure wasn't damaged) and Yummy came through for us! I'm so glad that we chose this company for the trampoline! We will be lifetime customers!!
Helpful Report
Posted 4 years ago
I purchased this trampoline a few years ago as a Christmas present for my 3 kids. I chose the Zupapa brand because through all my research, the positive reviews and the warranty far surpassed what I saw from competitors. I can say confidently that I made the right choice. The shipping and delivery was prompt and the product was packaged very well (especially considering it was near the holidays at the time ). The setup was also easy and very straightforward. After a year or so, I contacted Zupapa because a few springs had slight rust. I inquired about the possibility of replacement an customer service was amazing. They replaced the springs with no issue. Over the past 3 years, my kids (and I) have enjoyed countless hours of regular use. That being said, I can report that the trampoline itself has held up very well. The frame, springs, and jumping mat are still in great condition. The only part that has suffered noticeable wear and tear is the safety enclosure. Luckily, I called Zupapa to ask some questions and and was helped by Jenna. She answered my questions about a replacement enclosure and offered help in purchasing the right enclosure for my trampoline. With an investment like this, I cant speak more highly about the company or the product.
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Posted 4 years ago