“Ryan Davies who sold me the policy by phone was completely unknowledgeable about insurance, spent more than half my time on hold while he "accessed" my file. After successfully buying insurance I was contacted the next day to be told the insurance was cancelled due to a failed credit check that I was not told I would be subjected to. Cowboys. Avoid at all costs.”
“Great customer service, very informative and helpful. Very disappointed with claims department, they are very poor at communicating with myself and with the courtesy car team.”
“Horrendous experience with this company, if you are communicating with them keep your own log of what was said and when for they seem to make it up to suit themselves. The operators where completely unreasonable and so was their service”
“excellent service. my motor insurance policy explained to me by j.l.5, very thorough, asking if i needed anything else. I upgraded my breakdown service to gold. Would recommend them to my friends.”
“ref ns7 advisor. handled my enquiry in, a very friendly and proficient way ,a very high standard of customer care I will keep on using one call excellent service”
“After buying a new car I contacted one call to transfer my insurance , having spoken to cl4 - charmaine this process was smooth and easy. Very good customer skills”
