“Insured my car on the 10th June. Moved house 24th June 10 minuets down the road and had to pay an extra £112, even though I was told when I took out the policy that the insurance company would dismiss any admin charges as it was so close to the moving date. RD4 - REGAN was unable to take any discount off the policy even though I explained that I was previously informed the £35 admin fee would not be given.
Very unhappy and £112 worse off even though I have moved to a better village location! I won't be using the company again!!!”
“Dealt with AB6 and found him to be extremely efficient, polite and helpful. Managed to get new policy for my wife very quickly and with minimum of fuss. Thank you.”
“ap7 was very helpful and understanding when I had to change my insurance details for the second time in one week due to a house move falling through. Told me things like that happened all the time and it made me feel much better as I was so embarrassed!”
“The lady I was speaking to was sharnie I. Thought she was great my insurance was done swiftly and she was helpful . The best service I've had in a long time”
“Had a very clear and informed conversation with one of the customer service operatives LM8 concerning adding a second car insurance for my wife's car. I received a really good price quote which I accepted and set up the new policy straight away. Good experience all round”
“CE6. Very good service on the phone with all detail explained clearly. Anything that sales advisor wasn't sure about from my questioning an answer was sought swiftly”
“I had a lovely lady sharnie looking after me, she was very polite and helpful and was able to deal with my request very efficiently.
Many thanks Natalie Bradford”
“Having dealt with the lady LM8 for taking out our motor insurance, I found her very pleasant, help full and professional I would also say she is a credit to One Call.”
“I first used one call when my insurance came up for renewal this year, the quote had the best price and the add on's were free (break down etc). All the documents were available on line and held securely. I changed my vehicle mid year and a change of address. The change over was simple and quick with a telepone call with er2, done in minutes and the documents are there in my in book. Would highly recommend one call.”
