“When my notice of renewal arrived I phoned to see if it needed any alterations. Amy AA2 was very helpful and pleasant. She went through the insurance items with me and even managed to get a slightly smaller fee! She explained everything well and I felt as though my custom was valuable.”
“Ashleigh AG3, was superb and a credit to your company. Unfortunately the vault password provided was incorrect and the telephone number on the header of the e-mail, was for car insurance, not home insurance. Not a great confidence booster for a customer, new to your company.”
“After purchasing the policy online I was a bit worried, because I had not received an email confirming the purchase. I rang the company and had to go through my details three times with different people. The third was AB6 - Anthony Bird, and at last I had found someone really helpful. I had understood that the policy included breakdown cover and protected no-claims, but found that the breakdown cover was minimal and I had to pay, I seem to remember, another £39 to get what I considered a reasonable cover. I also found out when the policy documents came that there was not any properly protected no-claims. It seems that it is some kind of broker condition that I don't really understand. I didn't find this out till later, otherwise I would have spoken to Anthony about it. He was very helpful, but I was a bit disappointed that I didn't get quite what I thought I was getting.”
“Amy Anderson handled my call very professionally at the sales/renewal side of things. As I have made no insurance claims yet with the company, I can not comment on customer service as per that side of the business.”
“The young lady I spoke to this morning, regarding taking out the hire car policy as an extra to the new car insurance policy,was RD4 - Regan. She was very efficient and confident in her knowledge of the product. Well done.”
“Steer clear of One call Insurance! Many people have had problems, me being one of them. Just remeber you pay for what you get hence why they offer such low priced insurnance. I made this mistake please learn from it.”
