“I am very pleased with the customer service provided by 'KB6', she was very helpful and explained everything and clarified points I may not have understood before. I had trouble accessing my documents so I contacted KB6 and she very kindly assisted me so I had all my documentation. Couldn't be happier. Thanks.”
“LH5
was very pleasant and helpful, had good product knowledge and was efficient. Communication was made less pleasant by the over amplified speaker, which was very shrill and at times almost too painful on my ears to listen to and was therefore hard to comprehend.
My password sent via e-mail and text did not work, forcing me to request another password in order to access my account.
The music while you wait is extremely irritating and made the wait seem much longer than it was. I'd rather listen to static than that awful music.
My experience, other than those minor gripes, was first class and I would happily recommend One Call to my friends.”
“Jut shad a good and quick service over the phone.
I am told that I would get renewable notice 21 before the renewable date, but I do not think I received one; unless it has gone to my junk mailbox.”
“Laura ( LH5) was really helpful and made the process of renewing my insurance. She was professional at all times. It was great to speak to someone in a call centre who spoke so clearly”
“Was given a courtesy call and some issues were brought to my attention. When these were rectified the representative saved me even more money. Totally delighted with the service.”
“The policy documents were sent via email within a few hours. Although there were a couple of errors on the proposal form, the operator was able to quickly sort these out.”
“Expensive for my first year but having got comparison for renewal they matched other companies. Good customer service, just a little too long to wait to talk to someone. Staff has good knowledge of the product
Employee reference KB6”
“I am very impressed with One Call and intend to source all my insurance through them in future. Today I was helped by assistant username MB9. She was very helpful, very quick and very polite. It was a painless experience.”
