“I found Emma to be very helpful and efficient She was also very polite and did not rush through the process. She explained step be step what will happen for me to take out my Home Insurance with yourselves her details are EM1”
“The young lady MB9 did her best to correct the policy details but I find it hard to nowadays to hear everything clearly so it can prove difficult for your advisers when talking to me the only thing which would make it easier for people like me would be some sort of screen which would allow me and other customers to alter the text in the policy schedule as with me my house had the following bathrooms none this had to be altered by your adviser and sent to me via e-mail to check over so I live link could be a solution but maybe impractical.”
“Had a problem accessing the document vault which was rectified very quickly and efficiently. Printed the documents within 5 mins of speaking to Ashley Evans(AE2)”
“Not sure if this the correct column to write the reason I am leaving One Call. But the answer is, that I am not impressed with the hidden add on's. i.e. Used the internet to find the best policy for me, settled the deal by credit card, only to receive a letter demanding another £30 for using the internet service. Also thought that retaining my card details was legal, so do not trust the integrity of One Call”
“I spoke to Andrew North yesterday morning and I was very impressed with the way he dealt with my enquiry, he was so helpful and easy to speak to and soon put me on the right track .A BIG thank you Andrew.”
“The young lady I spoke to today Kimberly KB6 was very helpful and confident in her work, I will definitely be contacting One Call again for a quote for my car insurance.”
“The advisor was really efficient on the phone very clear spoken and extremely helpful. She asked myself questions and changed amendments that I requested to get myself the best possible quotation! This phone call was so easy to receive a good quotation at an affordable price. Bought Home insurance with this company!”
“I spoke to avery nice and helpful lady (LH5). She knew what she was talking about and knew the answers to my questions.
I would recommend your company to any one who were looking to get a quote for insurance.
Thankyou.
Yours Sincerely
Steve Harrison”
“Unable to access my documents as the vault access code does not work, nor the replacement code. Still waiting to hear back re a resolution to this problem.”
