“Mix up with details I input was going to result in a £145 extra charge. Another insurance policy with another company was sourced by Ashleigh and I only had to pay another £55,”
“I initially decided not to renew and get quotes online but after an hour of total confusion online quotes I decided to
call One Call and renew especially when I read I would get a £20 discount for paying early!
Laura Hulley was very helpful and patient with me and explained the bits I was unsure of.
I have renewed and enjoyed not having all the hassle of ambiguous questions - it was all straightforward!
Thank you”
“I would not go back .
I have found it necessary to change the policy during the year because of change of vehicle and change of address .
Whenever there has been a change they have used the opportunity to charge exorbitant sums .
I once tried to add a driver and waited for the best part of an hour to get through only to be quoted a risible premium .”
“Everything went well except input of my charge card details over the phone but that was due to small key pad and large thumbs. first class service from LH5”
“Yesterday I was annoyed with one call because of 14 people in the queue and I contacted you online to be told to ring up. I thought this very unsatisfactory at the time, but today I got through straight away and a young lady Kimberly sorted me out efficiently and swiftly. For an older person persistently ringing can be very stressful so you need to support online contact too.
Thank you
Susan Daniel-McElroy”
“I was dealing with Emma Martin and found her very professional to deal with. She knew her product line and offered guidance on a few queries I had with respect to the detail of the insurance policy. Overall, very happy with her support through the application phase. Many thanks !!!”
