“Very helpful staff, the only area I could recommend is maybe have a dedicated number to press when you call for renewals as it wasn't an option so I went through to the current customer option but this wasn't the right one, on the plus side staff were super helpful and passed me straight over to the correct people where username KB6 sorted my renewal efficiently.”
“When we phoned to renew our policy we were given a discount plus a better class of insurance. We were also given a ten pound discount off next years policy just by mentioning KB6.
This is our second year of insuring with One Call and so far we have not had to make a claim,I would hope service is just as efficient when making a claim.”
“I rang the contact number as I had an issue trying to take out the policy online, and the system would not record my Bank details for the Direct Debit.
When I rang Emma was very helpful and obviously had to go through all the regulatory comments that they have to these days.
It was useful as she brought up a couple of areas that I had not considered and setting up the policy was very easy.”
“I am very pleased with the customer service provided by 'KB6', she was very helpful and explained everything and clarified points I may not have understood before. I had trouble accessing my documents so I contacted KB6 and she very kindly assisted me so I had all my documentation. Couldn't be happier. Thanks.”
“LH5
was very pleasant and helpful, had good product knowledge and was efficient. Communication was made less pleasant by the over amplified speaker, which was very shrill and at times almost too painful on my ears to listen to and was therefore hard to comprehend.
My password sent via e-mail and text did not work, forcing me to request another password in order to access my account.
The music while you wait is extremely irritating and made the wait seem much longer than it was. I'd rather listen to static than that awful music.
My experience, other than those minor gripes, was first class and I would happily recommend One Call to my friends.”
“Jut shad a good and quick service over the phone.
I am told that I would get renewable notice 21 before the renewable date, but I do not think I received one; unless it has gone to my junk mailbox.”
“Laura ( LH5) was really helpful and made the process of renewing my insurance. She was professional at all times. It was great to speak to someone in a call centre who spoke so clearly”
