“My house insurance was up for renewal so having received my renewal notice I contacted your office by phone. I was treated courteously and efficiently and was very pleased with your attitude. Thank you.
Stuart Yard-Young”
“The claim was non-fault, once reported there were no further communications.
Service always good, premiums competitive, staff polite and courteous. This will be my third year for bith Home and Car.”
“Rang to discuss change of debit card - spoke to Rebecca (RT6) who was extremely helpful and made changes as required. Good service and quick response.”
“I got my insurance through one call I tried to make a claim for a window replacement due to breakage found it impossible to communicate by phone I eventually paid for the replacement myself no one answered my phone calls i gave up & paid for it with no claim”
“I found it difficult to understand what was being asked. Thsi was down to the operator Ashley Evans rushing through the questions to quickly and without any clarity. When I told her I did not understand the question she simply repeated it and offered no explanation. IT was frusatrting and disappointing,”
“The lady who was handling my phone call was a delight to deal with. Very helpful and friendly. Gave me all the information I needed. I could not be happier. Thanks. J R7”
