“The renewal of my policy was processed OK by the adviser Rebecca Thompson RT6 but I had to keep asking her to repeat things as she was talking so fast and seemed very automated.”
“since last year we are with this company. we find them cheaper and their service is very good. the documents were ready as soon as we agreed for the insurance. very good service. my service provider is Adam Jackson ref.AJ5,”
“Initial insurance policy issue so no idea how good the policy will be unless I have to claim in the future. that experience will be the test as to how good the policy is - we shall see.......”
“I got the cover I was looking for except under home emergency where I was surprised to see boiler cover was not included.
I had contradicting information under contents cover. I was firstly advised valuables should be included in contents whether taken out of the home or not and then when discussing further on the phone the next day, was told the two figures were separate and not to include specified valuables in the contents figure.
Overall competitively priced.”
“I received a phone call from SC3 who actually reduced my excess as it was not necessary for the higher limit. I have not heard of an insurance company contacting people to reduce this. The person was clear and concise and made me aware of all changes and where to receive them. Keep up the good work”
“I had to call to discuss a bounced direct debit after having fraudulent use on my bank account which cleared out all my money. Having spoke to around 6 different people and being left on hold for all together 20mins, costing me in phone call usage, each time I was put through to a new person I got put through to the wrong department and spent even more time having to call another new number!!! Eventually I managed to sort the issue but the cost and stress it made by doing so was unnecessary!”
