“Had to contact customer services to amend some details on a new policy. LC1 was extremely helpful, friendly and efficient . New amended policy came through in a mater of moments. Thank you”
“Spoke to a VERY nice lady who didnt waffle on and kept the conversation upbeat and informative.
Was very patient with me even when I changed my mind on levels of cover.
Emma is one of the best telephone sales reps I have ever had the pleasure to talk to and is an asset to your company (give her a rise) :o)”
“Found company very difficult to deal with, unclear and misleading communication from representatives- will not be renewing policy with this company!!!!”
“buying the insurance is ok but it takes too long to process, to long waiting for someone to answer the phone, after the phone is answered it still takes a while. KB6 was very helpfull.”
“Thanks to the patience and helpfulness of CB8 I've got a great deal on my car insurance. I would recommend you give them a call before renewing your insurance.”
“I found your site very easy to read and understand. And Kimberley ( KB6 ) was able to answer all my questions and to check with a colleague if she, too, needed clarification whilst apologising, on return, for keeping me waiting. She sent me details by email very quickly and all the final emailed documents followed the end of the conversation as well. All conversations ended with checking if I needed any further help. I felt this whole transaction was really professional.
The One Call insurance policy has reduced my previous costs by more than 50% whilst giving me similar cover.
Many thanks”
