“since last year we are with this company. we find them cheaper and their service is very good. the documents were ready as soon as we agreed for the insurance. very good service. my service provider is Adam Jackson ref.AJ5,”
“Initial insurance policy issue so no idea how good the policy will be unless I have to claim in the future. that experience will be the test as to how good the policy is - we shall see.......”
“I got the cover I was looking for except under home emergency where I was surprised to see boiler cover was not included.
I had contradicting information under contents cover. I was firstly advised valuables should be included in contents whether taken out of the home or not and then when discussing further on the phone the next day, was told the two figures were separate and not to include specified valuables in the contents figure.
Overall competitively priced.”
“I received a phone call from SC3 who actually reduced my excess as it was not necessary for the higher limit. I have not heard of an insurance company contacting people to reduce this. The person was clear and concise and made me aware of all changes and where to receive them. Keep up the good work”
“I had to call to discuss a bounced direct debit after having fraudulent use on my bank account which cleared out all my money. Having spoke to around 6 different people and being left on hold for all together 20mins, costing me in phone call usage, each time I was put through to a new person I got put through to the wrong department and spent even more time having to call another new number!!! Eventually I managed to sort the issue but the cost and stress it made by doing so was unnecessary!”
“Jessica in the call centre was very helpful, and concise with everything she explained. Her manner was very pleasant and warming; much better than most I have dealt with before in call centres.
Would definitly recommend One Call to others.”
“Having completed an online application via Top Cash Back, I telephoned One Call Insurance to ask further questions concerning my quotation. I got through to Kim (KB6) who was courteous, helpful and efficient throughout the call. One issue that really pleased me is that One Call's on line quote remained the same after speaking to One Call. In the past, I have experienced insurers increasing their quotes and/or changing items, for example, removing accidental cover despite my quote having originally included it. Overall, I am very pleased with the price and the service provided by One Call.”
“Spoken to Hannah Beattie on tuesday 24.03.2015 told her my hotmail was not working so i could not get hold of my insurance certificate. She was so nice and emailed it to me at work. She also asked me if there was anything else she could help me with and i sad thank you but that was all. I have been with One Call insurance for a little while now and I just wanted to say well done to all your staff they are all so helpfull and polite and nothing is too much trouble. i will be looking at adding my sons car insurance to One Call next year. Thank you all once again
Just one other thing when you try to click on which insurance you required if is very difficult to get to the correct one”
“Adam Jackson (username AJ5) delt with my renewal this year in a very clear and professional way, the cover was just what I wanted at a very reasonable price which wasn't increased on renewal as they often are, suggesting a responsible business model. Thank you.”
