“Yesterday I felt like a number and had to put the phone down on the the who did not even allow me to question why the exit fees , change fees were so much.
Today I got through to Stephen, sh4 I believe
What a difference, this hap understood my concerns, listened without interruption, allowed me time to completely download all my concerns as a customer , and treated me as a real person , what a great change
As a former sales director , telesales trainer , it was a breath of fresh air
I confirm this chap has greatly enriched my customer experience and saved a customer for your company , well done”
“The level of advise I recieved from one call was excellent the gentleman that dealt with me was polite understanding explained in simple terms everything”
“Had to contact customer services to amend some details on a new policy. LC1 was extremely helpful, friendly and efficient . New amended policy came through in a mater of moments. Thank you”
“Spoke to a VERY nice lady who didnt waffle on and kept the conversation upbeat and informative.
Was very patient with me even when I changed my mind on levels of cover.
Emma is one of the best telephone sales reps I have ever had the pleasure to talk to and is an asset to your company (give her a rise) :o)”
“Found company very difficult to deal with, unclear and misleading communication from representatives- will not be renewing policy with this company!!!!”
