“I spoke with advisor MB9 this morning regarding a query I had with my policy and not being able to retrieve my documents online. Maxine clearly understood my requirements, she quickly answered my questions and emailed my documents within seconds.
Maxine was very helpful, understanding and fully exceeded my expectations.
Thank you Maxine, aka MB9.”
“Good value policy, but difficult to access documents on line, as PIN provided did not work. Also annoying that on-line renewal was not possible for the cheaper price (£40 difference) due to having an existing policy - this seems like penalising a customer for staying with you.”
“I was very happy with how my call was dealt with, everything was made clear and I received my documents online satisfactorily. The caller I dealt with was Laura (LH5)”
“My enquiry was courteously and efficiently dealt with (KB6). I had moved from One Call at the end of last year but had thought about returning and had no hesitation after speaking to your representative.”
“Great service from call-taker with ID LC1 - she emailed documents to me which arrived while I was still on the phone! She also helped me reduce my excess. Great service all rond.”
“KB6 I tried to get a reroute online via compare the market.com, but when it came through to your web site there was one error buildings cover was reduced from £500000 to £240000 which is a major concern, so decided to telephone, Kimberley was very helpful , as I wanted the Internet price . She managed to honour the price so I renewed the policy.
But then tried to access the documents via iPad but it kept telling me the PIN number was incorrect, when I was given it over the telephone and by email it was correct which I was submitting. . Overall the telephone call was fine.”
“I was dealt with Maxine, today, (MB9 identity), who was very helpful and polite in sending out my documents after my pin failed to work to access my insurance documents.
Good service provided.”
