“The service is very good, I had a blip with an advisor at the start (re it not being clear over speeding fines) but that was concluded to my full satisfaction. My only gripe is that every change, whatever it is, incurs a massive admin charge (even when you have all my bank details etc) so my policy this year having moved house and changed my car is a lot higher than originally envisaged.”
“I rang to renew my home insurance policy with AJ5.
Although very courteous he did not ask me if I had any questions and felt rushed.
Once he had taken my money he did not appear to listen to a concern that I had & thought that I had changed my mind.
I personally felt that once my money had been taken that was it, he just wanted to get onto the next caller.”
“My renewal quote was clearly explained and the extra discount I requested, based on an earlier renewal reminder offer, was applied. The policy was clearly explained including the various excesses and the maximum amounts per claim in the various categories. I was very satisfied with the way my renewal was handled.”
“Purchased policy via website very quick and easy, made call to customer service with regards to further information spoke to Maxine (M89) who very quickly sorted everything out giving me some helpful advice during process. thank you one Call.”
“Contact EM1: A short call made easy by an attentive employee. The price was also exceptionally good and much better than those from the 'compare' websites.”
“The service i received when scott cameron called was amazing,scott explained everything very clearly and i understood everything he said,i would defo recomend you to friends and please keep up the good work”
