“AJ5 was extremely helpful and I would highly recommend him as one of your team. He was able to deal effectively and efficiently with my concerns, needs and what I wanted. I wish all advisers were as amiable, easy to communicate with and such a great ambassador for their company. Keep up the good work.”
“Telephone call was easy and efficient. Have just emailed a further query and am awaiting a response. Tried using online chat but it appears that is only for motor insurance at present.”
“Initial response as I expected.no problems until I changed my vehicle. Telephoned response informed me of an
exceptional handling charge which included the reduction of my excess on the policy. Since I was close to completing the transaction on my new car and required cover I accepted the quote and provided my credit card details for payment. Minutes later waws told that they were unable to complete the transaction but my cover had been altered to my new vehicle. Three or four days later I rang just to confirm that I was insured, this was confirmed but the requisite payment was demanded within three days. In response to my further querying this subject of decreasing my excess I was told that this would be done. I paid and have had no further communication from 1 Call and my feelings are that I would not have accepted the excess originally quoted. I will be glad at the conclusion of my cover to seek alternative quotes.”
“Just like to say that I payed more to come with your insurance because your young lady Layla was nice to chat to and was more helpful than the other insurance firm I phoned ,she had time to tell me what I was getting . Thank again
Steve Reigate”
“Everything was sorted very quickly, documents all emailed same day. I have renewed for 2015 due to being given a very good offer, again everything emailed and updated very quickly.”
“The lady I dealt with was clear and concise.
Overall I feel the people I have spoken to have been great but in the documentation that followed all the details weren't there AND the wrong phone number was attached. So it directed my call to the car line.
Theses are simple things that should be sorted.”
“call me even thought i was not a current customers, offered a very competitive quote and the sales person (LB6) was not pushing in the slightest just offer an honest and professional quote. Perfect.”
“I spoke to a lady called Maxine, querying the fact I hadn't received my house and contents policy yet from paying the premium on the 18th of march . She was very pleasant and efficient , sorting my details quickly and emailed my policy immediately to me. Her reference is MB9. Thank you.”
