“The service from LC1 was warm friendly and efficient. All a customer could really ask for. She also offered me the Excess Reducer but was not at all pushy so made it very easy for me to sign up. Thank you”
“I rand and spoke to KB6 with a few queries before renewing my home insurance policy. Every query was answered politely and efficiently, where KB6 could not give anaswer straight away she consulted with her immediate manager and came back with the answer. One particular question required instructions from the insurance provider and she contacted me the following day with the answer, her helpfulness in providing me with answers was very much appreciated and I then decided to take up the policy feeling she had had helped me. Thankyou for listening to me in a calm manner and helping me.”
“Ashleigh (AG3) was friendly, helpful and knowledgeable. She was able to answer all my questions and provide the information I needed to help me make the decision to take out the insurance. She is a credit to your company. Thank you Ashleigh.”
“I found that the information was very clear on what the policy provided cover for and the cost was the best for what I need so I would recommend this insurance company.
Customer Service was helpful and answered my question clearly”
“The service is very good, I had a blip with an advisor at the start (re it not being clear over speeding fines) but that was concluded to my full satisfaction. My only gripe is that every change, whatever it is, incurs a massive admin charge (even when you have all my bank details etc) so my policy this year having moved house and changed my car is a lot higher than originally envisaged.”
