“Good value policy, but difficult to access documents on line, as PIN provided did not work. Also annoying that on-line renewal was not possible for the cheaper price (£40 difference) due to having an existing policy - this seems like penalising a customer for staying with you.”
“I was very happy with how my call was dealt with, everything was made clear and I received my documents online satisfactorily. The caller I dealt with was Laura (LH5)”
“My enquiry was courteously and efficiently dealt with (KB6). I had moved from One Call at the end of last year but had thought about returning and had no hesitation after speaking to your representative.”
“Great service from call-taker with ID LC1 - she emailed documents to me which arrived while I was still on the phone! She also helped me reduce my excess. Great service all rond.”
“KB6 I tried to get a reroute online via compare the market.com, but when it came through to your web site there was one error buildings cover was reduced from £500000 to £240000 which is a major concern, so decided to telephone, Kimberley was very helpful , as I wanted the Internet price . She managed to honour the price so I renewed the policy.
But then tried to access the documents via iPad but it kept telling me the PIN number was incorrect, when I was given it over the telephone and by email it was correct which I was submitting. . Overall the telephone call was fine.”
“I was dealt with Maxine, today, (MB9 identity), who was very helpful and polite in sending out my documents after my pin failed to work to access my insurance documents.
Good service provided.”
“I contacted One Call to enquire about moving our home insurance back after moving to another provider earlier this year. My call was dealt with efficiently and courteously. I felt I could be confident in what I was being told, and I was very happy with the premium I was quoted. We had no hesitation in moving our insurance back to One Call.”
“Good service. Although I only wanted to renew my policy and inform you that my debit card had expired and therefore I had a new number I was treated as a new customer which I thought was unnecessary.”
“Good service. Although I only wanted to renew my policy and inform you that my debit card had expired and therefore I had a new number I was treated as a new customer which I thought was unnecessary.”
“Very good company, dealt with our burgalary claim very sympathetically and efficiently. Today I spoke to Laura, to sort out an adjustment payment for my house insurance. She was extremely helpful and sorted out the problem immediately. I would definitely recommend, One Call.”
“Very good company, dealt with our burgalary claim very sympathetically and efficiently. Today I spoke to Laura, to sort out an adjustment payment for my house insurance. She extremely helpful and sorted out the problem immediately. I would definitely recommend, One Call.”
“When I was directed to go to the document vault to view my policy documents I found that the PIN I was given did not work. I tried to request a new PIN but was unable to as my mobile number wasn't recognised. In the end, to resolve this I contacted the help enquiries on-line but was told by the advisor that (Sheridan) that she could only discuss car insurance. She did however give me a number and email so that I could contact the Home Insurance team.
I duly did this and explained my problem to the lady who answered and she was great. She helped me immediately and sent pdf versions of the documents straight away. She then asked me if I wished to add on the Emergency Cover to my policy as I had this last year - she explained the benefits and cost to my partner - we then agreed to the additional cover.
I found her service and attitude to be excellent, both friendly and informative. Thank you to her.”
