“bought home insurance online line had a small problem when documentation came in,it was resolved with one email to the customer service Good Service So far”
“I would strongly recommend that one call insurance should be avoided like the plague. I am sure this is a scam company they took my premium no problem then after doing so two weeks later I received a letter from them stating they had cancelled my insurance giving no reasons why. What was worse they did not inform me prior to there letter so in effect for three days I was driving round thinking I had insurance with them when I didn't.
After many weeks of time and stress I eventually got back my premium after threatening court action and threats to report them to the FSA. They then had the cheek to attempt to charge me for cancelling my insurance when in fact it was they who cancelled it and for no given reason.
As I said at the start avoid them like the plague.”
“I rang because my property address had pulled through incorrectly on my home insurance documents (i ordered through comparethemarket) - it had my current address of the property I'm moving out of, mixed with the postcode of the new property I'm moving in to.
The person I spoke to (AE2) explained that this happens quite often when people purchase online (why has this not been fixed?) but was unable to help as it was outside of the rating period and advised me that in order to change the address to the correct one, I would have to call back nearer to the policy start date, but couldn't specify a precise date when they would be able to amend my policy.
The customer adviser was unable to help me first time which I found frustrating, especially as I'm a brand new customer. This is more so a problem of One Call and their systems rather than the household advisor I spoke to.”
“I was cross to find that the pin number provided did not work so wrote email and was told to ring a number which was also wrong and also very long winded - 10 minutes wait/ As I was told to go on line to chat line, I did this at same time as phoning and found that the chat line could not help me. I was told that the line was now free by Chloe chatline lady but when I rang it it was not and I had another 10 min wait. Then I was told it was wrong number and should end in 13 and not 15 as instructed on email and that they were having problems with pin numbers. So I had to ring again the new number only to be told that papers sent through the post would £5.50 so I opted for having it sent through email. When I complained that you say in your pre phone message that any incorrect information would result in the insurance being cancelled, I was astonished as I had received LOTS of wrong information!!!”
“Kimberley was extremely helpful and supportive with her service explanations, I was very pleased to have been dealt with so professionally, a credit to the company.”
“I was looking for a better deal for my Home Insurance. One Call came up on the screen with a quote. I then received a call from one of their members of staff (AB6). She was very polite and dealt with any questions I had in a professional manner. The premium was also £580 cheaper than my currant insurer.”
“Needed to renew my building and contents insurance, found the quote to be very competitive and value for money. The advisor KB6 was very helpful and courteous. Will definitely recommend One Call.”
“KD6 .....Kimberly Brooker.
I found Kimberly's knowledge excellent and she answered my questions which were easy to understand .
Her communication skills and courtesy showed to me were well received.
I do not take kindly to receiving cold calls but within minutes of being on a compare insurance site Kimberly rang me regarding my insurance enquiry. On this occasion I am pleased I took the call and having been taken through the process in a very professional and easy manner I took out the home insurance policy.
Thank you Kimberly.
Chris Charge”
“Pleasant young man who was very courteous and attentive, and suitably apologetic for his late call! He was successful in selling me the upgrades as well, so very professional.”
“AJ5 was extremely helpful and I would highly recommend him as one of your team. He was able to deal effectively and efficiently with my concerns, needs and what I wanted. I wish all advisers were as amiable, easy to communicate with and such a great ambassador for their company. Keep up the good work.”
“Telephone call was easy and efficient. Have just emailed a further query and am awaiting a response. Tried using online chat but it appears that is only for motor insurance at present.”
“Initial response as I expected.no problems until I changed my vehicle. Telephoned response informed me of an
exceptional handling charge which included the reduction of my excess on the policy. Since I was close to completing the transaction on my new car and required cover I accepted the quote and provided my credit card details for payment. Minutes later waws told that they were unable to complete the transaction but my cover had been altered to my new vehicle. Three or four days later I rang just to confirm that I was insured, this was confirmed but the requisite payment was demanded within three days. In response to my further querying this subject of decreasing my excess I was told that this would be done. I paid and have had no further communication from 1 Call and my feelings are that I would not have accepted the excess originally quoted. I will be glad at the conclusion of my cover to seek alternative quotes.”
