“Everything was sorted very quickly, documents all emailed same day. I have renewed for 2015 due to being given a very good offer, again everything emailed and updated very quickly.”
“The lady I dealt with was clear and concise.
Overall I feel the people I have spoken to have been great but in the documentation that followed all the details weren't there AND the wrong phone number was attached. So it directed my call to the car line.
Theses are simple things that should be sorted.”
“call me even thought i was not a current customers, offered a very competitive quote and the sales person (LB6) was not pushing in the slightest just offer an honest and professional quote. Perfect.”
“I spoke to a lady called Maxine, querying the fact I hadn't received my house and contents policy yet from paying the premium on the 18th of march . She was very pleasant and efficient , sorting my details quickly and emailed my policy immediately to me. Her reference is MB9. Thank you.”
“Phoned to say i could get insured cheaper elsewhere after getting my renewal from one call.The person i spoke to{rt6} was very helpful & polite & also saved me money by looking for a better quote which i was very happy with.
Thank you”
“I found it very easy to obtain insurance at a very competitive price, and documents were sent very quickly.
However, I have not needed to contact the insurer during the year, so I can't comment on what things would have been like had I needed to. At present, I'd intend to renew with the current insurer.”
“Customer Service person (AJ5) was very helpful, knowledgeable, efficient and friendly, making the whole process quick, simple and a lot less hassle than expected.”
“I bought One Call home insurance over a year ago, I was told that the legal cover and call-out cover I have with policy would not start for some weeks after I signed up. This sounds reasonable, presumably to stop insureds signing up then claiming immediately for an existing incident. After 12 months I renewed my policy a couple of weeks before the termination date for exactly the same cover and was told that I would now lose my cover on legal and call-out for the first few weeks again. So having renewed the insurance, my cover is downgraded as if I was a new customer. I asked that this be raised with the correct person and suggested that someone correct this, I have not heard from anyone. I feel you have got my money so do not care about providing the cover I should have as a loyal returning customer, perhaps I will not renew in future. The customer service person was AJ5, he was polite and informative but it was obvious he had no authority to change a standard clause pertaining to new customers in favour of an existing customer. I would appreciate a call to give me feedback about how you will change this poor practice and reinstate the coverI had up up until the anniversary of the policy. Is this how you reward customer loyalty?”
“The customer services agent (RT6) was extremely helpful and patient. She went through the policy very comprehensively and was very polite and efficient at all times. It was the easiest policy I have ever set up and was not kept waiting at any time or put on hold. Brilliant service, excellent staff and very competitive price. Well done.”
