“Kimberley was extremely helpful and supportive with her service explanations, I was very pleased to have been dealt with so professionally, a credit to the company.”
“I was looking for a better deal for my Home Insurance. One Call came up on the screen with a quote. I then received a call from one of their members of staff (AB6). She was very polite and dealt with any questions I had in a professional manner. The premium was also £580 cheaper than my currant insurer.”
“Needed to renew my building and contents insurance, found the quote to be very competitive and value for money. The advisor KB6 was very helpful and courteous. Will definitely recommend One Call.”
“KD6 .....Kimberly Brooker.
I found Kimberly's knowledge excellent and she answered my questions which were easy to understand .
Her communication skills and courtesy showed to me were well received.
I do not take kindly to receiving cold calls but within minutes of being on a compare insurance site Kimberly rang me regarding my insurance enquiry. On this occasion I am pleased I took the call and having been taken through the process in a very professional and easy manner I took out the home insurance policy.
Thank you Kimberly.
Chris Charge”
“Pleasant young man who was very courteous and attentive, and suitably apologetic for his late call! He was successful in selling me the upgrades as well, so very professional.”
“AJ5 was extremely helpful and I would highly recommend him as one of your team. He was able to deal effectively and efficiently with my concerns, needs and what I wanted. I wish all advisers were as amiable, easy to communicate with and such a great ambassador for their company. Keep up the good work.”
“Telephone call was easy and efficient. Have just emailed a further query and am awaiting a response. Tried using online chat but it appears that is only for motor insurance at present.”
“Initial response as I expected.no problems until I changed my vehicle. Telephoned response informed me of an
exceptional handling charge which included the reduction of my excess on the policy. Since I was close to completing the transaction on my new car and required cover I accepted the quote and provided my credit card details for payment. Minutes later waws told that they were unable to complete the transaction but my cover had been altered to my new vehicle. Three or four days later I rang just to confirm that I was insured, this was confirmed but the requisite payment was demanded within three days. In response to my further querying this subject of decreasing my excess I was told that this would be done. I paid and have had no further communication from 1 Call and my feelings are that I would not have accepted the excess originally quoted. I will be glad at the conclusion of my cover to seek alternative quotes.”
“Just like to say that I payed more to come with your insurance because your young lady Layla was nice to chat to and was more helpful than the other insurance firm I phoned ,she had time to tell me what I was getting . Thank again
Steve Reigate”
