“Customer service very helpful and explained policy to myself word for word and they also answered all my questions very helpful. Few occasions I rang them.”
“History
I decided to buy because i already had a Motor insurance policy the worse decision i have made
Contacted the salesman who tried to sell me a entirely different policy than what i enquired about
also quoting a different price
I asked if there was any discount available as i already had a policy. He said policy price has taken that into consideration
i got the quotation through money supermarket site so could not understand that answer
I explained the reason i had chosen One Call because i wanted all my insurances from 1 company hence the reason for asking for a discount
To this he quoted a price increase
so after a long time on the phone i decided to accept
So a email was sent regarding my docs with a password to open could not open spent a further 30 mins approx on the phone no one would answer then the line opened i could hear all the office taking calls but no one heard me
I retried asked to be put straight through was told no i received a number to ring and the whole wait started again
finally getting through the lady did apoligise but sent the documents through also a doc that quoted a different price to what i was paying when i went back to this doc it had gone
Not a very good experience and a long time on the phone i did have a problem before with my car insurance so why i have gone down same road well that is my fault
Looking forward to your reply
Regards
George Dunn”
“Re: Username AE2
Renewed my policy last February but needed to contact One Direct to review the price quoted. The rep dealing with me was helpful and understood my position.
Renewal documentation was not post/ emailed so my recent phone call was to request this paper work.
The rep, again, was very helpful and forwarded all the necessary documents via email. I'm having difficulty opening one of the attachments but will try a different computer later.”
“RT6 was helpful and friendly. She answered the phone a minute before the line was due to close at 8pm and did not rush to get a quick finish. She also called back promptly the next morning with answers to all my questions. Excellent service. Thank you!”
“I found KB6 very helpful and knowledgeable, but unfortunately I am unable to print off my documents as this site does not seem to recognize my password and after 3 attempts it has locked me out.”
“I have used one call for quite a few years now I have found the occasional cheaper provider on comparison sites but not with the level of cover that I receive from one call. Bearing that in mind they have always tried to match alternative providers”
“I arranged my mothers GI for her home last year with OneCall - it came to renewal and we therefore reviewed the policy for this year. We were given a quote and my mother took the new offer. She didn't realise it was a different provider and they were asking for information which she didn't have to give the previous year.
In the end the new provider/underwriter didn't accept her application, she paid circa £180 and then was told she would only be refunded £100 for non-disclosure (but this was not covered properly in the first instance).
In the end OneCall manage to find another provider AXA and in the end she paid an extra £15 -.
other than this the transaction was good.”
“I chose this policy after comparing and shopping around I chose breakdown cover and called AA to cancel my breakdown cover with them, the tried to convince me you breakdown cover would not be of the same so a dare and I still faceless b cause I was confident in my choice . Today I received a call to reaveal that I wasn't covered to any great standard at all and would need to pay more to increase the standard of my breakdown cover”
“bought home insurance online line had a small problem when documentation came in,it was resolved with one email to the customer service Good Service So far”
“I would strongly recommend that one call insurance should be avoided like the plague. I am sure this is a scam company they took my premium no problem then after doing so two weeks later I received a letter from them stating they had cancelled my insurance giving no reasons why. What was worse they did not inform me prior to there letter so in effect for three days I was driving round thinking I had insurance with them when I didn't.
After many weeks of time and stress I eventually got back my premium after threatening court action and threats to report them to the FSA. They then had the cheek to attempt to charge me for cancelling my insurance when in fact it was they who cancelled it and for no given reason.
As I said at the start avoid them like the plague.”
“I rang because my property address had pulled through incorrectly on my home insurance documents (i ordered through comparethemarket) - it had my current address of the property I'm moving out of, mixed with the postcode of the new property I'm moving in to.
The person I spoke to (AE2) explained that this happens quite often when people purchase online (why has this not been fixed?) but was unable to help as it was outside of the rating period and advised me that in order to change the address to the correct one, I would have to call back nearer to the policy start date, but couldn't specify a precise date when they would be able to amend my policy.
The customer adviser was unable to help me first time which I found frustrating, especially as I'm a brand new customer. This is more so a problem of One Call and their systems rather than the household advisor I spoke to.”
“I was cross to find that the pin number provided did not work so wrote email and was told to ring a number which was also wrong and also very long winded - 10 minutes wait/ As I was told to go on line to chat line, I did this at same time as phoning and found that the chat line could not help me. I was told that the line was now free by Chloe chatline lady but when I rang it it was not and I had another 10 min wait. Then I was told it was wrong number and should end in 13 and not 15 as instructed on email and that they were having problems with pin numbers. So I had to ring again the new number only to be told that papers sent through the post would £5.50 so I opted for having it sent through email. When I complained that you say in your pre phone message that any incorrect information would result in the insurance being cancelled, I was astonished as I had received LOTS of wrong information!!!”
