“I felt we weren't always comparing like with like and had to press for more info once or twice but the young lady (RT6) did her best though she spoke rather fast (call answering pressures?) and was friendly and courteous throughout.”
“As I didn't read the whole of my policy just presumed I had exa\ctlt the same cover as last year which is what I asked for,customer services(sc3) called and advised that I hadn't got reduced excess as I had last year,so I was able to correct this at an extra cost.”
“Got through to Ashley very quickly and after giving a few details was transferred to Kimberly who sorted out my request to insure a mountain bike in no time at all and put a new set of policy docs to my email as well. Nice work!”
“Staff I spoke to (AE2) were very helpful and efficient and quickly helped me to make the changes to my policy I needed. The whole process was quick and painless!”
“i was unable to retrieve mu documents but after one phone call to Maxine Brown MB9, she very quickly and efficiently email them to my address.
Thankyou Maxine”
“Absolutely outstanding service from the lady I spoke to in Doncaster KB6. Extremely helpful and lovely to deal with. She was very knowledgeable which gave me 100% faith in the product I was buying as my requirements were not necessarily straightforward. I will definitely recommend to friends. Thank you so much. Forgot to add her reference earlier so redid my review - sorry for duplication :0)”
“Absolutely outstanding service from the lady I spoke to in Doncaster. Extremely helpful and lovely to deal with. She was very knowledgeable which gave me 100% faith in the product I was buying as my requirements were not necessarily straightforward. I will definitely recommend to friends. Thank you so much.”
“I have purchased 2 policies recently from One Call and have regretted it because it is very difficult to get hold of anyone if you want to query anything. You also get passed around from the Chat Line to Customer Services and the other way and no one actually takes charge of dealing with your issues. My faith in One Call was resotred somewhat today by Mahlala Rocket (MR1) who dealt with my issue promptly.”
“Thank you for a quick and pleasant experience. I, like many others just trusted my mortgage provider and had my home insurance for many years and did not really question it. It turns out that i have been paying in excess of £800 annually. One chat to you on the phone and my home insurance is now less than £170. WOW”
“Thank you for a quick and pleasant experience. I, like many others just trusted my mortgage provider and had my home insurance for many years and did not really question it. It turns out that i have been paying in excess of £800 annually. One chat to you on the phone and my home insurance is now less than £170. WOW”
“I didn't have to wait too long for response to my call which was good. Maxine brown MB9, answered and was clear with her security questions I did however think these were a bit much: reference number, name, address, post code, telephone no., email, dob etc etc. why not have a security question. Maxine answered my query quickly and efficiently and was very friendly.
Thank you for your serveice.
Ann Wyllie”
