“I have been dealing with RT6 who I found most helpful and ver pleasant. She agreed to call me back this morning just after 09.00 and she did exactly that. Not something that happens very often. If the rest of my experience with One Call is as good as this I would expect to be a long term client”
“MU renewal home policy came through in enough time to assess my policy details and check new premium.
Whilst satisfied with the current policy I needed to discuss further details for the next years premium.
I spoke to SW1 and was very clear of my requirements and he put the wheels in motion for me to continue with One Call.
However, I needed to speak to customer service to rectify my Pin Number which was issued via email, but it would not allow this number when checking on website to continue. I had trouble in getting through on the telephone when being passed to 4 different people to correct this problem, then I finally got through to SW1 and he sorted it out within minutes and very pleased after that.”
