“Ref: AE2
Very 'cold' feeling from Customer Care when calling to rectify the incorrect information that transposed from the on line application onto the Policy Schedule.”
“Customer service very helpful and explained policy to myself word for word and they also answered all my questions very helpful. Few occasions I rang them.”
“History
I decided to buy because i already had a Motor insurance policy the worse decision i have made
Contacted the salesman who tried to sell me a entirely different policy than what i enquired about
also quoting a different price
I asked if there was any discount available as i already had a policy. He said policy price has taken that into consideration
i got the quotation through money supermarket site so could not understand that answer
I explained the reason i had chosen One Call because i wanted all my insurances from 1 company hence the reason for asking for a discount
To this he quoted a price increase
so after a long time on the phone i decided to accept
So a email was sent regarding my docs with a password to open could not open spent a further 30 mins approx on the phone no one would answer then the line opened i could hear all the office taking calls but no one heard me
I retried asked to be put straight through was told no i received a number to ring and the whole wait started again
finally getting through the lady did apoligise but sent the documents through also a doc that quoted a different price to what i was paying when i went back to this doc it had gone
Not a very good experience and a long time on the phone i did have a problem before with my car insurance so why i have gone down same road well that is my fault
Looking forward to your reply
Regards
George Dunn”
“Re: Username AE2
Renewed my policy last February but needed to contact One Direct to review the price quoted. The rep dealing with me was helpful and understood my position.
Renewal documentation was not post/ emailed so my recent phone call was to request this paper work.
The rep, again, was very helpful and forwarded all the necessary documents via email. I'm having difficulty opening one of the attachments but will try a different computer later.”
“RT6 was helpful and friendly. She answered the phone a minute before the line was due to close at 8pm and did not rush to get a quick finish. She also called back promptly the next morning with answers to all my questions. Excellent service. Thank you!”
