“Spoke initially to Ashley [AE2]. Obtained cover required at a competitive price. Some questions I highlighted on level of cover which she answered well. However regarding high value items I received contradictory information. Ashley said the value needed adding to contents in the home whereas when I phoned your help line on another matter the next day they advised it was a separate figure and was not to be included.
Finally, not to do with Ashley, I was contacted asking for a valuation on my wife's ring [£6,500] giving 7 days to respond, even though your documentation clearly stated no valuation was required.”
“The person LH5 was very quick in how she talked and the information was very bureaucratic so the customer could not be expected to understand what she was saying.”
“The one-call name is apt, because you make one call to get your insurance sorted out, and then you never hear from them again. Every call you make to them, you receive instructions to call another phone number and deal with other firms , or claims departments or Garages. the service was appalling, and these departments never called back . the claim is over four months old and I have just been given a write off value after many , many phone calls all at my own expense.
An experience not to be repeated/”
“Kim (KB6) was super helpful and it was all very quick and easy to get our buildings and contents insurance. it was also cheaper than our existing quote which is a bonus!”
“I spoke with advisor MB9 this morning regarding a query I had with my policy and not being able to retrieve my documents online. Maxine clearly understood my requirements, she quickly answered my questions and emailed my documents within seconds.
Maxine was very helpful, understanding and fully exceeded my expectations.
Thank you Maxine, aka MB9.”
