“I contacted One call insurance to renew my home insurance policy. I spoke to Emma Martin who was very courteous, polite and friendly. Emma dealt with my enquiry very quickly and efficiently.”
“Kimberly Brooker KB6 was great, she answered all my questions and informed me of anything that would be of use to me such as the emergency repair insurance which i took out with one call, great service Kimberly :-0)”
“Yesterday I felt like a number and had to put the phone down on the the who did not even allow me to question why the exit fees , change fees were so much.
Today I got through to Stephen, sh4 I believe
What a difference, this hap understood my concerns, listened without interruption, allowed me time to completely download all my concerns as a customer , and treated me as a real person , what a great change
As a former sales director , telesales trainer , it was a breath of fresh air
I confirm this chap has greatly enriched my customer experience and saved a customer for your company , well done”
“The level of advise I recieved from one call was excellent the gentleman that dealt with me was polite understanding explained in simple terms everything”
“Had to contact customer services to amend some details on a new policy. LC1 was extremely helpful, friendly and efficient . New amended policy came through in a mater of moments. Thank you”
“Spoke to a VERY nice lady who didnt waffle on and kept the conversation upbeat and informative.
Was very patient with me even when I changed my mind on levels of cover.
Emma is one of the best telephone sales reps I have ever had the pleasure to talk to and is an asset to your company (give her a rise) :o)”
“Found company very difficult to deal with, unclear and misleading communication from representatives- will not be renewing policy with this company!!!!”
