“My new car insurance policy was dealt with by AB6 who was very efficient and friendly throughout and far far better than some call centres I could mention!”
“Dealt with by JB9 who was very helpful and informative. Slight doubt in my mind about how the final figure was reached but this was fully and clearly explained after the agent carried out some investigative work within their system and was sorted out.
An easy, pleasant way to deal with insurance matters.”
“Had to wait on the phone, first on initial call and then getting passed to another person (Department?)
However the individual contact ( MB9 ) was thereafter most helpful and efficient - completed the changes and sent revised documents within a couple of minutes.”
“I spoke to LB6 and she was really friendly, she took the time to explain the parts I did not understand,
she went through everything with me and made everything seem soo simple.
Very easy to talk to and so easy to contact when an issue could arise”
“They guy was very friendly, perhaps needs to use an alternative word than cool 30 times, but he was lovely, very easy to talk to, made me feel at ease starting this new policy and was helpful when I didn't understand something . Thank you for not making it a long laborious task .”
“ER2 was my contact there were very little discussion other than this is the fee chargeable to change a reg number on my existing document which had only two months to go before its annual review, thought the admin charge was steep for just a minor adjustment”
