“CB8 was ok, but I called on the the promise,of a £25 cash back incentive, which I received via text. Yup they matched all other quotes so I opted for One Call. Only later when I asked about the £25 cash back, was I told that it was already discounted in the quote. Be careful don't fall for that one like I did.
There was also an error in the commencement of my start date, that was sorted no problem. After a 35 minute wait on the phone for an answer, they sorted it. I did mention that I had since purchased a dash cam, thinking it would bring my premium down. NO! THEY WANTED £30 MORE! After a brief discussion, they agreed the original price.
In hindsight I wish I had pulled out during my cooling off period, but now I am stuck with One Call.
I wonder if I will get my £10 for writing this?”
“As a new customer, I was impressed overall with how the advisor directed me through the policy document. They were polite,precise and effective guiding me to select One Call. RD7.”
“As a returning customer was very happy with the price quoted, Layla ( LB6 ) was very helpful an answered all my questions and made sure I had everything I needed on my policy.”
“Not happy with the increase in premium following change of employment details, but Oliver OF1 did his best to partially resolve my issue. He was very patient & professional with an unhappy customer”
“As a new customer, overall I was impressed with the advisors politeness and efficiency over the phone. All the information delivered was precise and explained effectively.”
