“I had need to call One Call concerning renewing my Policy for the coming year. The assistant I spoke to KB6 was excellent, she had everything to hand , she never had to go away and check anything she certainly new the business inside out. I must commend her , I came off the phone knowing that she had explained all to me and I felt that I could relax and not worry about it any more. She is truly an asset to the company.”
“Maxine (MB9) was excellent. Really quick to deal with me, and had the info to hand immediately.
Additionally she went and resolved my query very fast.
Great service.”
“My new car insurance policy was dealt with by AB6 who was very efficient and friendly throughout and far far better than some call centres I could mention!”
“Dealt with by JB9 who was very helpful and informative. Slight doubt in my mind about how the final figure was reached but this was fully and clearly explained after the agent carried out some investigative work within their system and was sorted out.
An easy, pleasant way to deal with insurance matters.”
“Had to wait on the phone, first on initial call and then getting passed to another person (Department?)
However the individual contact ( MB9 ) was thereafter most helpful and efficient - completed the changes and sent revised documents within a couple of minutes.”
“I spoke to LB6 and she was really friendly, she took the time to explain the parts I did not understand,
she went through everything with me and made everything seem soo simple.
Very easy to talk to and so easy to contact when an issue could arise”
