“As a returning customer was very happy with the price quoted, Layla ( LB6 ) was very helpful an answered all my questions and made sure I had everything I needed on my policy.”
“Not happy with the increase in premium following change of employment details, but Oliver OF1 did his best to partially resolve my issue. He was very patient & professional with an unhappy customer”
“As a new customer, overall I was impressed with the advisors politeness and efficiency over the phone. All the information delivered was precise and explained effectively.”
“Nicole NC4 was very helpful and pleasant. Its wonderful having a Uk call centre. She answered all my questions and helped me understand what the policy entailed. She listened to what I said and made pleasant conversation. She was very nice and relaxed and I felt comfortable speaking with her. She did not rush me and she went away and asked for answers to make sure her information was correct. I enjoyed speaking with her to sort my car insurance. Nicole is a credit to the company.”
“Nicole NC4 was very helpful and pleasant to deal with - so much nicer and easier to understand and talk to someone who speaks the same English as me. Really appreciate UK call centre ethic. Nicole had to deal with several questions from me including different quotes that I was getting from your online page and from an email quote. She did not hesitate to find out why they were different and explain everything. We had an engaging and informative dialogue and she was very professional, listening to me and helping me understand what was being offered. Once I had clarified my questions I bought my car insurance with her. Thank you for such down to earth helpful staff, Nicole is a credit to you.”
“Excellent value and excellent service both online and through customer services operator LC1 was very pleasant, polite, efficient and helpful when I requested my documents to be re-e-mailed to me..”
“Kimberley took my call and explained things clearly. The whole process was very thorough but not nearly as time consuming as some other insurance companies I have called in the past. Any questions I had were answered quickly and effectively. Overall a good experience and I will be happy to use One Call again in the future.”
