“Needed due to a bereavement needed to change my policy documents, nk3 was helpful and considerate to my situation, The documents came by email so quick it was amazing. Have used One Call for two years nowand they are well worth using.”
“There was no waiting around, or music being played at me, before my call was answered. The person who dealt with my details was Amy AH6. She was very helpful and explained all the details as well as answering my questions.”
“The agent NK3 was helpful fully understand ear my needs and gave excellent customer service, your very lucky to have a person of this caliber working for OneCall.
Excellent is all I can say.”
“The whole process was very simple, but due to my bank card being expired since I took my insurance out with them the year before it was 5 days before i noticed and had to call them. They also said I would only get proof of my no claims discount if I ever left them and it would only show up to a maximum of 5 years. I have had 8 years with no claims.
Good customer suervice though and promt at answering the calls.
The person i dealt with was (KB6) - very knowleable and brilliant customer service.”
“Easy and quick to renew. Credit card had been renewed so auto payment failed other than that and the cost of a call quick and simple with LH5 call handler”
“The whole process was very simple, but due to my bank card being expired since I took my insurance out with them the year before it was 5 days before i noticed and had to call them. They also said I would only get proof of my no claims discount if I ever left them and it would only show up to a maximum of 5 years. I have had 8 years with no claims.
Good customer suervice though and promt at answering the calls.”
“The whole process was very simple, but due to my bank card being expired since I took my insurance out with them the year before it was 5 days before i noticed and had to call them. They also said I would only get proof of my no claims discount if I ever left them and it would only show up to a maximum of 5 years. I have had 8 years with no claims.
Good customer suervice though and promt at answering the calls.”
“The only comment I would make is that fact that I do not have a proof of no claims, but they told me that this would be made available froim them if i left this insurer and went with another.”
“One Call Insurance customer services staff are consistently professional, and polite (ref sh4) , various queries were dealt with quickly and confidently. Thank you.”
