“Had to wait on the phone, first on initial call and then getting passed to another person (Department?)
However the individual contact ( MB9 ) was thereafter most helpful and efficient - completed the changes and sent revised documents within a couple of minutes.”
“I spoke to LB6 and she was really friendly, she took the time to explain the parts I did not understand,
she went through everything with me and made everything seem soo simple.
Very easy to talk to and so easy to contact when an issue could arise”
“They guy was very friendly, perhaps needs to use an alternative word than cool 30 times, but he was lovely, very easy to talk to, made me feel at ease starting this new policy and was helpful when I didn't understand something . Thank you for not making it a long laborious task .”
“ER2 was my contact there were very little discussion other than this is the fee chargeable to change a reg number on my existing document which had only two months to go before its annual review, thought the admin charge was steep for just a minor adjustment”
“CB8 was ok, but I called on the the promise,of a £25 cash back incentive, which I received via text. Yup they matched all other quotes so I opted for One Call. Only later when I asked about the £25 cash back, was I told that it was already discounted in the quote. Be careful don't fall for that one like I did.
There was also an error in the commencement of my start date, that was sorted no problem. After a 35 minute wait on the phone for an answer, they sorted it. I did mention that I had since purchased a dash cam, thinking it would bring my premium down. NO! THEY WANTED £30 MORE! After a brief discussion, they agreed the original price.
In hindsight I wish I had pulled out during my cooling off period, but now I am stuck with One Call.
I wonder if I will get my £10 for writing this?”
