“Charlotte Evans was very efficient and thoroughly went the policy. Even though the process took quite a while I was very please with the way the whole matter was conducted.
Thank you!”
“KB6, was the friendliest member off your sales staff/ personnel ' I found her very pleasant and helpful , in obtaining the exact home insurance policy for my needs.' And off coarse Kimberly saved me a vast sum off money with my new home insurance.' She was also very helpful in regards to my new mortgage quotes which is due in November ' in all kb6 is a valuable asset to onecall insurance."”
“Kimberley brooker was excellent her service was fantastic she returned calls when promised and got me a good policy at a fab price have already recommended you to friends.”
“Have dealt with One Call for many years and found they are always very helpful sorting out the policy. As with other customers the charge for any changes etc are galling as they are being paid by the insurance company they deal with.”
“Very good helpful & efficient service, but was disappointed I had to argue over£30 admin fee that was going to be charged as I was renewing my policy - surely good existing customers need money off as incentive to stay, why should new customers get the benefits!?”
“I needed to temporarily add my son-in-law to our policy. Rachel was very helpful and got the quote from our provider quickly.She explained the timing and cover well and as it was acceptable, I paid it. All done in 15 mins.”
“Renewing this time was a bit complicated so got help from RD4 – REGAN who was very efficient. Time to answer calls, especially when you are transferred and then need to transfer back was a bit long and took me over 45 mins.”
“I had to make changes to my policy due to buying a different car. The lady I spoke to (mg1) was very helpful and efficient, and there were no charges for the changes I made. Excellent service.”
“I have just had to claim in connection with windscreen damage, my call was answered quickly and dealt with efficiently. I often dread sorting things like this out as there is often some sort of problem but not today, great customer service (RD4 REGAN).”
