“MR1 (Mahalah Rocket) was excellent. She had an excellent telephone manner dealing with my query promptly and efficiently. She was knowledgeable and advised me throughout the call regarding the actions she was taking. It was necessary to put me on hold for a short period and this was explained. Outstanding customer service.”
“Brilliant customer service, called a few times and never been on hold more than 5 minutes, always helpful and knowledgeable, especially Amy (ar6) - very happy customer.”
“Very professional company to deal with on line. The service provider l spoke to r(eference Rachel 'RT2') was very helpful in sorting out my requirements.”
“AA2 was the code of the person I dealt with. She was very polite, extremely efficient and all was to order. My documents appeared on my email almost immediately. Thank you.”
“Very helpful customer service adviser (LC1) on the telephone. She was polite and explained everything clearly. there were no long holds and only 1 'select button x'! When she needed to ask me to hold, she clearly explained that the line would go dead for 10 seconds etc, so no worries that we'd been cut off.
I haven't yet had to make a claim, but so far, so good!”
“Found the waiting time on the phone to get to the operator far to long, the whole second call was 17mins long due to the fact I did not receive the pin No did not come thru quick enough
After 12mins on the first call I was finally put to the correct person”
“After finding the suppliers on line I needed to speak to someone and phoned the number provided. I spoke to a lovely lady called Sharina and she was most helpful and sorted out all queries for me. I have decided to go with this insurance and hope it all goes well.
Thank you.”
“The young lady was both polite and helpful.
The only problem I have is finding someone/where to get my driving licence photocopied to forward it on for proof.”
