“LB6.
My car ins lapsed as my payment failed. I was held in a queue for 10 mins but the recorded messages clearly and accurately informed me of how long my wait would be. The phone lines are listed as closing at 17:30 and my call was answered after this time and my query fully dealt with by 18:00. When my call was transferred the reason was explained and I was not left hanging on the line. The final agent was clear and swift in her questions. I was not happy that I was not made aware that my policy had lapsed. She remedied this as quickly as was possible and was professional in her approach.”
“A couple of days after taking new car policy it was necessary to change the start date. Spoke again with Jess (JR7) who was helpful and efficient, as previously. And I wasn't charged for the change!”
“The sales advisor AG3 (Ashleigh Green) was extremely helpful, kind and friendly. She was able to find me top quality home insurance cover for which I thought I would never do! For that I am extremely grateful, thank you so much for all your help. I will certainly be recommending you! :).”
“I spoke to a very helpful, well informed lady who made buying my home insurance very easy
Rebecca Thompson
Household Advisor
Email | Rebecca.Thompson@onecalldirect.co.uk
Phone | 01302 554013
.”
“Nothing too much trouble to go through, did speak a bit quick going through the T&C's but wasnt a problem as I'm sure they're aware it is tedious to go through. Did a good deal for me so happy to recommend.”
“Laura Hulley. This lady was absolutely brilliant with me and gave excellent service she was very thorough and made parting with money a joy and not a nightmare. Laura is a star and deserves credit for they way she portrays your company I am sure Laura treats all your clients the same and that my experience was not a one off.
Thank you Laura.”
“Just insured another family car. JR7 dealt with me on the phone. Very pleasant, helpful and professional. Also saved about 50% against renewal quote from another company.”
“The level of service provided to me for my insurance was outstanding. Jessica Revis was polite, helpful
easy to understand and provided the best service i could of wished for.
If only everyone had the manner, helpfulness and response that jessica revis gave to me no one would have a problem.
I hope Jessica can deal with all my insurances in the near future. Thanks Jessica.”
“After receiving a renewal reminder in the post we phoned One Call to update our payment card details and we were delighted to find that our premium had gone down. Phone conversations were handled professionally and 'paperwork' arrived by email. Thank you.”
“Hi, I spoke to Kimberley ref KB6 today and she ran through our renewal and explained everything very well and clearly. Having explained this we decided to renew.”
“I will write this review after I have received my renewal quote.
For the moment I have no complaint because I have had no problems or
any accidents since purchesing my insurance.”
