“I already had a home insurance policy with OneCall and was due to renew. The renewal they sent was £35 more expensive than last year so I went online and looked at other policies which I could get cheaper for the same cover. I contacted OneCall to see if they could do anything about my renewal price and they reduced it to what I was happy to pay. I was very happy with the service and Becky (RT6) was extremely polite and professional. I'm glad I didn't have to leave them and go elsewhere!”
“Very clear and provided me with all the information I needed. It took a bit of time to get through on the phone in the first instance but helped with my quirky so pretty happy.”
“Just had the pleasure of setting up car insurance with JR7 went so smoothly, very pleasant lady.
would definately use One Call again.
Regards,
Magnus.”
“Very helpful calling me at a time that was convenient and answered all my questions clearly. Discussed with me the options available to ensure I had the cover that I actually needed rather than a basic policy that had little option to tailor to my needs.”
“LB6.
My car ins lapsed as my payment failed. I was held in a queue for 10 mins but the recorded messages clearly and accurately informed me of how long my wait would be. The phone lines are listed as closing at 17:30 and my call was answered after this time and my query fully dealt with by 18:00. When my call was transferred the reason was explained and I was not left hanging on the line. The final agent was clear and swift in her questions. I was not happy that I was not made aware that my policy had lapsed. She remedied this as quickly as was possible and was professional in her approach.”
“A couple of days after taking new car policy it was necessary to change the start date. Spoke again with Jess (JR7) who was helpful and efficient, as previously. And I wasn't charged for the change!”
“The sales advisor AG3 (Ashleigh Green) was extremely helpful, kind and friendly. She was able to find me top quality home insurance cover for which I thought I would never do! For that I am extremely grateful, thank you so much for all your help. I will certainly be recommending you! :).”
“I spoke to a very helpful, well informed lady who made buying my home insurance very easy
Rebecca Thompson
Household Advisor
Email | Rebecca.Thompson@onecalldirect.co.uk
Phone | 01302 554013
.”
“Nothing too much trouble to go through, did speak a bit quick going through the T&C's but wasnt a problem as I'm sure they're aware it is tedious to go through. Did a good deal for me so happy to recommend.”
“Laura Hulley. This lady was absolutely brilliant with me and gave excellent service she was very thorough and made parting with money a joy and not a nightmare. Laura is a star and deserves credit for they way she portrays your company I am sure Laura treats all your clients the same and that my experience was not a one off.
Thank you Laura.”
