“I contacted one call to renew my insurance after receiving a quote for renewal. I was greeted by MC7 from customer service. The lady was polite and had good communication skills. She answered my questions clearly and in a manner I could understand. She explained all of the companies procedures with regard to payment, and the importance of listening to the terms and conditions following the end of our discussion. She was very helpful and considerate. Thank you MC7”
“I was asking if I could get a better renewal price. Although not much better in price amounts insured where better and a lower excess. Not bad all in all.
KB6 was nice and polite.”
“Renewal price went up due to a claim, spoke with kw9 it was all explained with ease, very clear not happy with the price increase but what can I expect.”
“Spoke with Kw9 quick and efficient no issues at all, fantastic customer service it was nice to speak with someone who knew what they was talking about. Few issues with getting through on the phones, but it's all sorted and I'm grateful.”
“Very helpful Rep. Natasha ( nk3 ) now able to print my car insurance documents, also registered me for driving abraod. One
serious drawback as regards driving in EU countries is the sub standard insurance cover of only " 3rd Party Fire and Theft "
provided by " One Call ". For example My wifes car with a different provider- supermarket chain Covers " Fully Comprehensive " driving in the EU...These failings with some providers were mentioned in the motoring press. Beware...”
“Very helpful Rep. Natasha ( nk3 ) now able to print my car insurance documents, also registered me for driving abraod. One
serious drawback as regards driving in EU countries is the sub standard insurance cover of only " 3rd Party Fire and Theft "
provided by " One Call ". For example My wifes car with a different provider- supermarket chain Covers " Fully Comprehensive " driving in the EU...These failings with some providers were mentioned in the motoring press. Beware...”
“Very helpful Rep. Natasha ( nk3 ) now able to print my car insurance documents, also registered me for driving abraod. One
serious drawback as regards driving in EU countries is the sub standard insurance cover of only " 3rd Party Fire and Theft "
provided by " One Call ". For example My wifes car with a different provider- supermarket chain Covers " Fully Comprehensive " driving in the EU...These failings with some providers were mentioned in the motoring press. Beware...”
“Very helpful Rep. Natasha ( nk3 ) now able to print my car insurance documents, also registered me for driving abraod. One
serious drawback as regards driving in EU countries is the sub standard insurance cover of only " 3rd Party Fire and Theft "
provided by " One Call ". For example My wifes car with a different provider- supermarket chain Covers " Fully Comprehensive " driving in the EU...These failings with some providers were mentioned in the motoring press. Beware...”
“Despite a trouble free year my renewal premium had risen by £50. When I asked why this was the young lady was unable to give a satisfactory answer and was rather brusque. I mentioned that the government crackdown on false claims and ambulance chaser should have meant premiums should reduce, but to no avail. I told her I had a cheaper quote but she was reluctant to engage in any negotiation unless I told her what that was, which seemed to give her the initiative so I declined. Typical insurer I suppose, no care for a loyal customer and out to get whatever they can”
