“I had an issue with regards to a specified item and was told by one customer services agent that if I did not supply a valuation that I could not claim for the item in the event of loss or theft.
I then spoke to another agent (MB9) the following day and it was fully explained to me that I would only be insured to the maximum value for a single item if I did not supply a valuation.
The second agent (MB9) was very helpful and fully answered my query.”
“I have only just set up the policy so cannot comment on that, however, the customer service i received from Sarah Cuttell (sc7) was absolutely first class.”
“The guy JC1 was most helpful, and courteous. He explained the changes through to me and his communication was clear and concise. I had no problems understanding any instructions. JC1 was professional, and yet gave a personal feel to the call, I liked this approach very much. The only downside of the call was the long waiting time approx 14 minutes. Keep up the good work One Call!”
“Very pleased with service. Contact today from user SC3 was courteous efficient and professional. Always straightforward and easy to contact via telephone.”
