“Telephoning this company is a total nightmare on a Saturday, you are kept on hold for ages, I telephoned at approx 10:00 and was redirected to three different departments which put me on hold for at least 20mins and more, some with background music and other times just deadly silence, which is more annoying than the music.
After three attemps of getting through I eventually spoke to a really helpful gentleman RD7 who explained in detail about my policy, unfortunately he got the brunt of my anger initially, but he dealt with this professionally and turned it all around, I ended up going away happy, but only after a couple of hours.
3245807.”
“Telephoning this company is a total nightmare on a Saturday, you are kept on hold for ages, I telephoned at approx 10:00 and was redirected to three different departments which put me on hold for at least 20mins and more, some with background music and other times just deadly silence, which is more annoying than the music.
After three attemps of getting through I eventually spoke to a really helpful gentleman RD7 who explained in detail about my policy, unfortunately he got the brunt of my anger initially, but he dealt with this professionally and turned it all around, I ended up going away happy, but only after a couple of hours.
3245807.”
“Katherine was very helpful and guided me through my renewal and updates without any problem, she spoke clearly and i could understand everything that kath was talking about.”
“I moved one mile away from my previous address nicer area parking off road drive outside cul de sac. Was charged £35 for changing address.
Will NOT be using these people again the end charges stoke up to more than I was paying with my previous company.”
“KW9 was very quick to answer the call and check through the security details. All my questions were answered and I am very happy with One call, because all my details and forms can be sent quickly.”
“Laura was incredibly helpful and seemed to go above and beyond to make sure that we understood the policy and to keep in touch. She offered to call me when I had to make decisions (appreciate this was to chase the business) but it's to her credit that it just appeared that she was a really thorough and friendly person who was trying to make the process (either way; buy or not) as simple as possible. And she did. Thanks Laura. Jayne”
“Laura was incredibly helpful and seems to go above and beyond to make sure that we understood the policy and to keep in touch. She offered to call me when I had to make decisions (appreciate this was to chase the business) but it's to her credit that it just appeared that she was a really thorough and friendly person who was trying to make the process (either way; buy or not) as simple as possible. And she did. Thanks Laura. Jayne”
“Laura was incredibly helpful and seems to go above and beyond to make sure that we understood the policy and to keep in touch. She offered to call me when I had to make decisions (appreciate this was to chase the business) but it's to her credit that it just appeared that she was a really thorough and friendly person who was trying to make the process (either way; buy or not) as simple as possible. And she did. Thanks Laura. Jayne”
