“Took a while to get through on the policy renewal telephone line. Once I did, Katherine (the person who dealt with my call) was very efficient. My only disappointment was that she said she couldn't help me with tickets for Glastonbury. Poor show really...! Kw9 is her code”
“Had raised a claim early January this year. Had no acknowledgement of receipt of documents or any regular communication as to where the claim was and it was only me contacting them that gave me any idea as to where the process was. It was only in June that I received a communication from them stating the outcome, which I was not at all happy with, but had to accept.”
“Took a while to get through on the policy renewal telephone line. Once I did, Katherine (the person who dealt with my call) was very efficient. My only disappointment was that she said she couldn't help me with tickets for Glastonbury. Poor show really...!”
“I telephoned One Call and spoke to Amy. I had previously provided the information on line to get a quote for my car insurance so most of the information was to hand.
Within 15 minutes Amy had finalised the cover.
I could not fault the service and the savings from my previous insurance company was immense. (700 to 350)”
“Telephoning this company is a total nightmare on a Saturday, you are kept on hold for ages, I telephoned at approx 10:00 and was redirected to three different departments which put me on hold for at least 20mins and more, some with background music and other times just deadly silence, which is more annoying than the music.
After three attemps of getting through I eventually spoke to a really helpful gentleman RD7 who explained in detail about my policy, unfortunately he got the brunt of my anger initially, but he dealt with this professionally and turned it all around, I ended up going away happy, but only after a couple of hours.
3245807.”
“Telephoning this company is a total nightmare on a Saturday, you are kept on hold for ages, I telephoned at approx 10:00 and was redirected to three different departments which put me on hold for at least 20mins and more, some with background music and other times just deadly silence, which is more annoying than the music.
After three attemps of getting through I eventually spoke to a really helpful gentleman RD7 who explained in detail about my policy, unfortunately he got the brunt of my anger initially, but he dealt with this professionally and turned it all around, I ended up going away happy, but only after a couple of hours.
3245807.”
