“I was called by AA2 to ask about renewing my Home Insurance. I had actually found a cheaper quote elsewhere. But I gave her 5 minutes and she was able to improve my renewal quote sufficiently that I have stayed with One Call. She was very polite, helpful and professional.”
“Excellent service from AR6, my only advice is please slow down, I found I had to ask several times to repeat as I could not quite catch what you were saying. I am very pleased with the policy I was offered, which has saved me quite a few pounds so pleased I found you.”
“Ref (KW9) I look forward to receiving £10 off my insurance next year. Thankyou for sorting this out for me katherine, hower could I just say that you need to slow down a bit when talking to customers, I had to ask you 3 times, particularly if like me they are a bit hard of hearing.”
“Very good qote. British call centre ( yorkshire ), got my 85 year old mother to move to one call as well.
The customer service was excellent, KB6 was the persons reference ID who went the extra mile to help.
BIG THANKS.”
“Dealt with my SW1. Was a renewal so a lot of the information was known. But went through the renewal and spoke quickly and clearly meaning time wasn't wasted. All points clearly explained and my questions answered.”
“Was a renewal so a lot of the info already known. Very clear communication. All information read quickly and clearly thus not wasting my time. Anything I was not sure on was repeated.”
