“JR7 was very courteous, polite nothing too much trouble charming . hope every one can learn something from Jessica in your company. A pleasure to do business with. if she worked for my company I would be looking after her
linda shaw”
“I was please with the telephone manner of JR7
But I did feel that the speal was to fast and I was
unable to take it all in at the speed it was given..
how ever I was disappointed that I had been driving
around with no insurance for 3 months as on renewal
for some reason my card was declined and you only
phoned twice and the phone was engaged so you never
bothered again..so you sent a letter which never arrived
So this is the first time in 55 years that I was driving with
out insurance ,but this was not the fault of JR7 but your
renewals department”
“I renewed my car insurance and found the lady easy to talk to and easy to understand ,very helpful and took time to make sure that I understood all that I was being told .”
“This morning, when I spoke with one of your telephone agents, Luke, I was upset as I had not been able to download my documentation. Luke, however, calmed me down and talked me through the process with a lovely, warm air of authority. I would like to vote for him to be your Employee of the Month, as well as propose a £20,000 pay rise for him, with an extra 6 weeks holiday awarded. Toni's curent quota. A big THANK YOU ago Luke!”
“The people dealing with my queries were patient and helpful. I got everything that I needed out of the call.
The slight downside is that when passed to a different department, you then go to the back of the queue for calls!”
“This insurance broker were the lowest priced on a comparison website, once I checked my policy I found a few details were incorrect, I called their number to correct this information and got through to a household adviser (Maxine Brown) MB9, who sorted everything out for me within minutes.
This is the first time that I have used One Call insurance but so far so good, great service.”
“The process was straightforward and a full explanation of the policy was provided by Kimberley Brooker (KB6) who very efficiently dealt with the renewal of my existing policy.”
“I spoke to Kim ( KB6 ), who was very helpful and thorough helping me to gain a very good price on my home insurance policy overall I was very pleased with the service provided and happy to stay with one call.”
“Very quick and helpful service from Katherine (KW9). I hardly had to wait any time on hold and my query was resolved to my satisfaction. Would recommend.”
