“Quick and efficient. only negative was staff speak so quickly they almost mumble and you feel a bit like you are talking to a machine. not very personal. It is a shame the personal touch of the past is so rare these days.”
“I was only changing my policy details due to moving address but the telephone conversation with the representative was straight forward without any complications, and so easy to complete. Thank you.”
“I was only changing my policy details due to moving address but the telephone conversation with the representative was straight forward without any complications, and so easy to complete. Thank you.”
“While I was pleased with the price and the content I felt I was dealt with in a hurried way and she spoke too quickly as if she wanted me to buy quickly in case I changed my mind”
“I had bought a second car and used various sites to get the best quotes, due to already having a car i had to say I had no NCB even though I had many, which made the qoutes I recieved higher than what I wanted. I then contacted ONE CALL who is my current provider and spoke to LM8 and explained the situation. The lady was very helpful and polite and explained everything clearly to me as we went through the process of getting a qoute for my second car. I was very pleased when she returned with a qoute that was not only cheaper than i had already got, but it was also in a higher band ( fully comp ). I agreed straight away and my documents were sent via email within minutes, I was also able to esign my Direct Debit which was also sent by email the same day.
In general I was very pleased with the service that One Call provided and with the proffessionalism of the lady ( LM8 ) that I spoke to.
I would deffinately use again and would highly reccomend to others to use.”
“A) The service when I have renewed my policy was excellent & easy.
B) I have made a claim last year. The claim was at 2 stages.
Stage 1-Repoeting the claim: This process was very poor & below any standard & I have considered to not renew my policy with Onecall. It was difficult & expensive phone call to get hold of anyone & when I have eventually done that I have passed around & talk to all sorts of people & one thing one common between all of them. Lack of knowledge, competency etc. At one stage I have been passed to someone dealing with motor insurance even though my claim was a home insurance issue!!
Stage 2: After reporting the claim the communication was also patchy, not efficient & definitely not professional. At one stage email gone missing!! However, the service was acceptable when the claim was accepted.
Conclusion:
It is not acceptable in this day & age Onecall cannot process & handle such a basic & routine task.
Regards
Masoud Jafari”
