“Phoned to add bikes to home insurance, offered choices and when phoned back got same phone operator who processed vet quickly - cancelled old policy and started new one!”
“SC3 dealt with everything in the most professional manner and very quickly. A credit to himself and the company. I have been with One Call for vehicle insurance and would recommend them to everyone.”
“The only complaint I had was that the insurance provider wanted to take the premium automatically. This I did not agree to , but was assured that it would not happen in the future. With that proviso in place I have no problem renewing my insurance with this provider.”
“Not sure yet about how claim will be handled but initial contact experience was very good.
Had been in touch about a leaky radiator valve staining a carpet.
Contact 1 was MB9 who was professional/security aware/efficient/helpful and friendly.
She sent policy details and gave me number of claims dept. to contact.
Contact 2, sorry to say I didn't note her name but she was exactly the same.
She handled everything splendidly!
We even chatted about the heat and that her boss had just bought everyone ice lollies.
She arranged contact with someone who would come to us to see damage to carpet.”
“I was called by AA2 to ask about renewing my Home Insurance. I had actually found a cheaper quote elsewhere. But I gave her 5 minutes and she was able to improve my renewal quote sufficiently that I have stayed with One Call. She was very polite, helpful and professional.”
“Excellent service from AR6, my only advice is please slow down, I found I had to ask several times to repeat as I could not quite catch what you were saying. I am very pleased with the policy I was offered, which has saved me quite a few pounds so pleased I found you.”
