“The call handler SC7 was very helpful. friendly, knowledgable and got the corrections made.
One thing I did't like was that on the Compare the Market website I entered that protected NCB was required and when we received the Certificate it stated that this was NOT included. I had to call in and only then was it explained that One Call offer a "Guaranteed NCB" and that this is offered by One Call and not the Insurance Company......that was a bit misleading on the website and should have been clearer. Certain other items on the statement of fact were not 100% correct so needed amending.
Churchill were cheaper and although they offer Home Start breakdown cover, this is only free for the first 12months then they charge. You really have to check the details !! We went with One Call because you offer Home Start breakdown cover as standard and are much more straightforward. Really like the fact you're based in Yorkshire !!!
Well done SC7”
“AR6 was very helpful, however spoke a little to quickly at times. Got the job done. There were a few errors on the statement of facts that I will have to call back and get corrected. Overall a good experience.”
“Very easy and quick to set up. Spoke to Amy (AR6) who was thorough, polite and had everything set up very quickly. Chat and tools on the website to upload supporting documents, etc. were also very simply and convenient to use. Would recommend.”
“AR6 WAS GOOD, EXTREEMLY FRIENDLY WITH GOOD TELEPHONE SKILL
IF SHE HAD A PROBLEM SHE SPOKE TO FAST ON OCCAISIONS. WHEN SHE DID THIS I ASKED TO SLOW DOWN.
I THINK WHEN SHE GETS TO READING WHAT THE CONDITIONS OF THE POLICY CONTAIN, HAVING PERHAPS DONE IT MANY TIMES SHE FORGETS THE PERSON HEARING IT NEEDS HER TO SLOW DOWN.
OTHER THAN THAT VERY GOOD. CHRIS FEAR.”
“This is my second year using this provider. They offered the best price & I like only having to pay for call outs on a breakdown rather than a yearly fee. cl4 - Charmaine was helpful and changed the incorrect details on my policy quickly & emailed them to me straight away.”
“Agent KB6 was very helpful in clarifying policy details and wording. Website was easy to enter information and policy was competitive and met our needs for building & contents”
“Worst company in the world, do not ever use them as they will cancel your insurance because they didn't receive direct debit mandate which they never sent by post or email even though I asked them 3 times every time they sent a cancellation notice through”
