“LC1 the call handler was very helpful - polite - clear concise advice /aid in helping make adjustments to policy --short time to provide revised quote and company change-- straightforward to pay.”
“AJ1 rang me and tho spoke quick(I understood the need to advise of the conditions)no probs with him
I renewed because I understand the industry in which he is working and did not want too much of a long and drawn out search for the best quote.
A v good service
PS I still generally disapprove of cold calling and the pressure that can be put on the workers to REACH THAT TARGET
so go easy on them.”
“Very good service. However, KW9 did speak very fast and, although I asked her to speak more slowly, she continued to speak too fast for me. But she was otherwise very helpful.”
“It was annoying that the information put into the comparison site was not transferred to the policy. eg. First line of address, relation to second policy holder, property security details all wrong”
“Customer service very good explained policy in detail, and I thought good value compaired with other companies
spoke to customer service rep who's name was Amy polite and patient. Have renewed this policy with extras from last year”
“Very lovely yorkshire folk at one call spoke with home team ag3 was my advisor. Very nice manner explained everything clearly gave me very good deal with premium cover all for less than my online quote. If i had to pick any kind of fault the phone call is very lengthy but ag3 (ashley green) was very funny and chatty. Customer service outstanding!”
“Although the line rang for nearly 10 minutes before someone answered at least when I did get through a very helpful young man Luke Hudson (LH7) helped me with my enquiries. He was very pleasant, easy to talk to and understanding.”
“Although the line rang for nearly 10 minutes before someone answered at least when I did get through a very helpful young man Luke Hudson (LH7) helped me with my enquiries. He was very pleasant, easy to talk to and understanding.”
