“There was an error on the dates of my new insurance, my old one ran out at midday, the new one started the following midnight. It was dealt with, no questions asked. But it took me over 30 minutes to get through, plus a further 20 minutes stuck with a phone to my ear. I did tell One Call that I had just acquired a dash cam, thinking it would bring my premium down, they came back and wanted £30 more. But they did honour the original price, how nice of them. If they hadn't I would have gone elsewhere. Also I got text saying £25 cash back for taking a new policy out. Yeah right, £25 was knocked off the premium. I should have said no to the policy then, or during my cooling off period. Let us see if I get £10 for this review?”
“a very clear and simple site. my problem was how to upload documents online - my grandson did it for me! Perhaps next time I will go back to using the telephone. I contacted sc7 by phone eventually to check all had been done correctly and she was most helpful. Thankyou”
“I had just completed on a new home and was a little unsure about how to provide cover for buildings and contents, the service adviser KB6 was knowledgable, helpful and efficient and it was an easy process to get the best cover for my needs.”
“Amy ar6 was very helpfully explained everything very clearly. it's the first time I have this broker but will tell my friends and family about my experience .the quote was better than my previous company which I had been with for 28 years who let me down highly recommended !!”
“Ryan (RD7) was most helpful and very patient. The quote was higher than I would have liked and included a lot of free stuff I don't need but that seems to be the way of car insurance. I currently have two cars insured with theese people and I am as happy as can be expected with their performance to date. I haven't made a claim nor renwed with them yet.”
“Good multi channel follow up (text, phone calls, emails), the underlying problem is that we took out the policy when moving house and so correspondence address had not been updated and we were not in possession of the renewal quote. Is this something you could consider when originating new business as it must be common? The advisor (AA2) was helpful in giving an outline of the cover and putting the renewal through after this initial misunderstanding.”
“Ashleigh username AG3 was very very good at answering all my Qs, and explaining extra options I may wish to have.
She was very patient with me, a much older man, and I felt most comfortable talking with her.
10 out of 10 AG3.”
