“Again, One Call were very efficient in dealing with my requirements followed by an immediate issue of updated documents by email. On this occasion the One Call representative's ID was MB9.”
“I was very pleased with the service I received from aj1 he was very helpfull and explained everything clearly. Will ask for aji if I need to get in touch at any time.”
“Nothing but issues determining the actual monthly premium, trying to set up the direct debit, couldn't cancel due to ridiculous £49 charge for doing so. Not often I am incensed with the service provided by a company but I was with OneCall. This has no bearing on the call to Maxine today but to previous customer service from OneCall.”
“LM8 was very patient at explaining everything i asked..obtaining car insurance is never a nice thing to do but she made the process far less pain than alot of other insurance companies..and gave me a good deal!!”
“Disgusted by the service I received from One Call. Took out a policy over the phone, as soon as I had put phone down realised that I had forgot some information, called back to inform them to be told I had to pay 85pound to amend the policy. I explained I hadn't even had the policy for an hour and it didn't even start for another week to be told there was nothing they could do. I asked to cancel to be told it would be 49pound to cancel, which is their set up fee! I was never told about this when they sold me the policy. Was given false information by 3 different people from this company. Long story short I cancelled and went with another company who were over 100pound cheaper!”
“I have been with One Call Insurance for 3 years and have found the operators to be knowledgeable and appear to understand the product they are providing. No hassle and although a delay in getting through I was updated on expected waiting time unlike some other competitors.
KW9 handled the process efficiently and was courteous throughout however one constructive point, which is to temper the enthusiasm as the process was slightly rushed resulting in the information being delivered was not that clear?
One Call Insurance did listen and were keen to ensure that my renewal quote was competitive and met my needs. Guys I did challenge the quote with other competitors and none of them covered the scope of the quote.”
