“Charmaine (c14) took my insurance query regarding transferring between old and new vehicles - took only moments to effect the new cover, and the documents were in my email inbox before the call had ended!”
“Good value, clear documentation and quick decision. Only disappointment was the upward amendment made to the premium because of an incident which I never actually claimed for off my then insurers nearly 5 years ago.”
“i was provided with an excelent service 5*,i knew what i wanted. But the customer care service person was extremly polite & friendly.Keep it up ONECALL.”
“My policy renewal was painless, with the help of Katherine Wilson (KW9) who explained my cover and detailed what was covered in the schedule. I am now a widow and my yearly mileage has been increased to 8,000 at no extra charge. I will certainly inform my friends of your company. Many thanks”
“very good service customer adviser was very friendly polite and dealt with my query in a very helpful manner put me at ease verypleased with your service thank you very much”
“Efficient service from JC1 to making a mid term adjustment to my car insurance. Little difficult to understand what he was saying at times due to background noise and speaking very fast. Competitive quote though and documentation straight away.”
“Quick and efficient. only negative was staff speak so quickly they almost mumble and you feel a bit like you are talking to a machine. not very personal. It is a shame the personal touch of the past is so rare these days.”
“I was only changing my policy details due to moving address but the telephone conversation with the representative was straight forward without any complications, and so easy to complete. Thank you.”
“I was only changing my policy details due to moving address but the telephone conversation with the representative was straight forward without any complications, and so easy to complete. Thank you.”
