“It was annoying that the information put into the comparison site was not transferred to the policy. eg. First line of address, relation to second policy holder, property security details all wrong”
“Customer service very good explained policy in detail, and I thought good value compaired with other companies
spoke to customer service rep who's name was Amy polite and patient. Have renewed this policy with extras from last year”
“Very lovely yorkshire folk at one call spoke with home team ag3 was my advisor. Very nice manner explained everything clearly gave me very good deal with premium cover all for less than my online quote. If i had to pick any kind of fault the phone call is very lengthy but ag3 (ashley green) was very funny and chatty. Customer service outstanding!”
“Although the line rang for nearly 10 minutes before someone answered at least when I did get through a very helpful young man Luke Hudson (LH7) helped me with my enquiries. He was very pleasant, easy to talk to and understanding.”
“Although the line rang for nearly 10 minutes before someone answered at least when I did get through a very helpful young man Luke Hudson (LH7) helped me with my enquiries. He was very pleasant, easy to talk to and understanding.”
“Charmaine (c14) took my insurance query regarding transferring between old and new vehicles - took only moments to effect the new cover, and the documents were in my email inbox before the call had ended!”
“Good value, clear documentation and quick decision. Only disappointment was the upward amendment made to the premium because of an incident which I never actually claimed for off my then insurers nearly 5 years ago.”
“i was provided with an excelent service 5*,i knew what i wanted. But the customer care service person was extremly polite & friendly.Keep it up ONECALL.”
“My policy renewal was painless, with the help of Katherine Wilson (KW9) who explained my cover and detailed what was covered in the schedule. I am now a widow and my yearly mileage has been increased to 8,000 at no extra charge. I will certainly inform my friends of your company. Many thanks”
“very good service customer adviser was very friendly polite and dealt with my query in a very helpful manner put me at ease verypleased with your service thank you very much”
“Efficient service from JC1 to making a mid term adjustment to my car insurance. Little difficult to understand what he was saying at times due to background noise and speaking very fast. Competitive quote though and documentation straight away.”
