“I changed to a smaller car. I accept there would be an Administration fee, and if the car was newer or more powerful that there would be a premium increase. However, I thought I'd get a credit or something for a smaller car.”
“Took a while to get through on the policy renewal telephone line. Once I did, Katherine (the person who dealt with my call) was very efficient. My only disappointment was that she said she couldn't help me with tickets for Glastonbury. Poor show really...! Kw9 is her code”