“After a trouble free year where nothing has changed my premium had risen by £50. When I asked why, especially in view of the fact that the government crackdown on whiplash and ambulance chasing con men means that premiums should be reduced, the young lady concerned was unable to explain and somewhat brusque to say the least. I asked for a better price but again she was unable to make an offer until I told HER what other quotes I had had. Typical insurance company, fleecing customers whenever they can however they can.”
“lm8 led me through the procedure of purchasing a car insurance with patience and respect. She was very thorough in ensuring that I understood everything.”
“I would like to report that nk3 was very patient with me and made sure that I understood all the answers to my questions. We had problems accessing the documents and nk3 provided us with the necessary information.”
“There was a problem with my policy documents. I rang and spoke to Maxine Brown (MB9) who was very helpful and sorted out the problem immediately and without a fuss. Thanks.”
“I had an issue with regards to a specified item and was told by one customer services agent that if I did not supply a valuation that I could not claim for the item in the event of loss or theft.
I then spoke to another agent (MB9) the following day and it was fully explained to me that I would only be insured to the maximum value for a single item if I did not supply a valuation.
The second agent (MB9) was very helpful and fully answered my query.”
“I have only just set up the policy so cannot comment on that, however, the customer service i received from Sarah Cuttell (sc7) was absolutely first class.”
