“I would like to report that nk3 was very patient with me and made sure that I understood all the answers to my questions. We had problems accessing the documents and nk3 provided us with the necessary information.”
“There was a problem with my policy documents. I rang and spoke to Maxine Brown (MB9) who was very helpful and sorted out the problem immediately and without a fuss. Thanks.”
“I had an issue with regards to a specified item and was told by one customer services agent that if I did not supply a valuation that I could not claim for the item in the event of loss or theft.
I then spoke to another agent (MB9) the following day and it was fully explained to me that I would only be insured to the maximum value for a single item if I did not supply a valuation.
The second agent (MB9) was very helpful and fully answered my query.”
“I have only just set up the policy so cannot comment on that, however, the customer service i received from Sarah Cuttell (sc7) was absolutely first class.”
