“I telephoned to clarify some details before deciding to purchase the policy. The information I was given was clear and concise. The person I spoke to helped clarify my choices. They were friendly and efficient and contributed to me deciding to purchase the policy.”
“It's just a pity I couldn't have been offered the renewal of my policy at the reduced offer in the first instance. It would have saved me a lot of time on comparison websites. However, the customer service assistant was very efficient and I had hardly any time on hold before my call was picked up.
When I was asked to hold on to receive important information, I found the recorded voice spoke rather too quickly and seemed to rush through the information.”
“Spoke to SW1 at One Call help desk and he was extremely helpful, answering all our questions and running through the policy details in plain English. So good to be able to talk to an adviser and not have to pay a higher price than the quoted online cost. Would definitely recommend this company.”
“I called One Call Insurance as a result of obtaining a quote on Compare the Market, my call was dealt with efficiently and everything explained to me in the clearest of terms, and my policy set up witout fuss. My documents arrived within minutes via email. Overall a quick and efficient service.”
“Ag3 was great at sorting out my enquiry, the only negative I have is the wait time to actually get connected to a representative, I waited for over 20 minutes but everything else was superb.”
“Ag3 was great at sorting out my enquiry, the only negative I have is the wait time to actually get connected to a representative, I waited for over 20 minutes but everything else was superb.”
“Ag3 was great at sorting out my enquiry, the only negative I have is the wait time to actually get connected to a representative, I waited for over 20 minutes but everything else was superb.”
“Emma seemed to follow the One Call procedures to the letter. I did not feel that any part of our conversation had to be thought about. The answers to my questions were precise, clear and conveyed over the telephone line in a polite way. There was also frequent requests during our conversation asking if what had been stated had been understood. Overall a very polite conversation. I only wish other telephone conversations were as good.”
