“I was looking for Home and contents insurance and visited the compare sites, after putting my details in I found One Call very competitive and also the added extras that was free with the policy made it even better value . I had a number of questions that I needed answering so I used the online chat facility. The operator NR3 was quick to respond and answered my questions to my satisfaction and professionally, very good customer service..
As I like to talk to the person I am buying from I rang One Call and was connected with NS7 , I found him to be professional, understood my requirements and went through my online quote with me, ensuring all details where correct, he was even able to reduce the online quote for me.I found the whole buying experience at One Call professional, customer orientated and friendly. I would be quiet happy to recommend them to my friends and family and will look to them for future insurance needs.”
“Onecall have been very efficient from the start. Each year the premium is kept down by reviewing different companies. I recently had a claim which was dealt with efficiently and subsequently on changing some of my details, the new policy schedule arrived immediately afterwards.”
“My dealings with One Call were conducted rapidly, professionally and advantageous to me in negotiating an 8% discount. I was informed well in advance of the renewal date, and although I investigated other Company's offers none were more advantageous than that on offer. As previously stated everything was conducted in a commendable manner and I complement KB6 for her manner and professional attitude.”
“I found the customer service from One Call to be extremely helpful. I spoke with AJ5, who was able to help me clearly with my enquiry and gave me all the information I required and after speaking with him, I was happy to take out my policy with One Call”
“I found this site very helpful,
BH1 was the person I spoke to and the insurance I took out was most competitive,
documents were sent,
The only point I would make is that perhaps an extension could be made for the policy holder to receive there NCB
from there previous insurer.”
“Very easy to renew over the phone although slightly annoying that you have to pay a renewal fee compared to new customers - i.e. new customers get a better deal when pricing up on comparison websites. Customer service representative (NS7) did his best and managed to half the fee for us.”
“I spent nearly an hour trying to get to the correct phone number.When i called Paragon they were very cross and said tell ONe Call to give you the right number.
Finally Ashley Ainsley gave me the correct contact that I needed and a polite lady assisted me.
I was not very impressed with OneCAll/
My last Phone Bill had £100 for premium calls with One Call.Could you not Indicate what they are.”
“Bought car policy online via topcashback as quote was good for what you got. Unfortunately no emailed documents were forthcoming. Took two attempts with online chat. First told me I would have them in 30 minutes.......wrong! Had to chat next day this time was told manager apologises and is sorting it out for me and will email documents today. I hope so as the process has not inspired confidence in the company. I hope they can redeem themselves.”
“I HAD PROBLEMS RENEWING MY INSURANCE POLICY BECAUSE MY DEBIT CARD HAD EXPIRED. I EXPLAINED THIS TO THE ADVISER MR1 WHO WAS VERY HELPFUL. talked ME THROUGH THE WHOLE PROCESS, VERY HELPFUL INDEED.”
“Thomas was very understanding and helpful. Listened to what i had done and then amened the changes for me without any hassle absolute brilliant service”
