“Recently made an enquiry into a possible claim and when I explained the circumstances was told that I didn't have accidental damage cover so therefore couldn't claim. I wouldn't consider the damage done was accidental so went away rather unhappy at the service”
“This is my second year of Home Insurance with One Call. Second year's (2017-18) premium is much higher than
last year (2016-17) but I am reasonably happy.”
“I've not had to use my home insurance with One Call however, their renewal price was cheaper than what I had been paying for the previous year so kudos to them for customer service.”
“Not your representatives fault but you were unable to change my car insurance over to my new car, which I am collecting tomorrow, as the car is not showing up as registered yet. Audi have given me a 5 day free cover to get me on the road and I will now have to phone you back on Monday to sort out permanent cover. Not a very flexible system for dealing with new cars!”
“I found them very prompt and helpful with a claim where someone had reversed into my car
First class service
This was the first claim since I started driving over 45 yrs”
“This is the worst insurance company ever!!! They mis quoted the original package wanting to charge me an extra £25 for break down which they stated was included, they agreed to waver this then my partners date of birth was incorrect so I called to change it and they charged me an extra £20 and extra £15 admin. I stated I would cancel policy as within 14 days which they stated would cost me £48 pounds so basically I had to pay. Do not go with this company they are awful!!!”
