“Very happy with the prompt response when I phoned to correct payment details and the politeness and knowledge of the person I spoke to. I also received the policy documents the same day via e-mail, a very swift service.”
“JR7 was very helpful and clear over the phone she checked on documents uploaded and suggested that I sent required documents to her and she would deal with them and ensure that they were passed onto the correct policy.”
“First time using one call, obtained quote through compare the market .com and found it competitive.
HAd to ring and spoke to Kimberley Ref KB6 who answered my questions promptly and professionally.
All in all, so far a very good service.”
“I am now going into my second year with One Call Insurance and I have been very impressed how easy it is to work with this company and even more delighted the price for my new policy is cheaper than last years! I would recommend them to any of my friends.”
“I purchased this policy over the telephone and was given a far better
deal than I had through the comparison site I had visited.
cb8 was very helpful and dealt with any issues that I had
and would like to thank her for getting me a good deal
on my car insurance will certainly return when my renewal
is due next year.”
“It's a nightmare getting through to the right department. The options are not clear!
Option one states press one to discuss your Documents but this doesn't not include home Cover. I had to call back 4 times to finally get through to the right person.
The number on the website is for car cover! My 1st attempt to get thorough to customer service and I wasn't happy.
.”
“We renewed our house policy over the telephone this time after receiving a "reminder call". When we called back the operator (RT6) was pleasant and identified our needs. However, we found that the operator had a "script" and it was difficult to understand at times because of the speed in which she was delivering it. Twice she was asked to slow down as we needed to understand exactly what we were paying for and the details concerning our purchase. Perhaps this could be addressed as mistakes are difficult to rectify and time consuming for all.
.”
“More than happy to renew my One Call Home Insurance for a further year. The process was made easy,quick & simple by KB6. No fuss/bother evrything I needed to know was explained thoroughly. Thanks a million :-).”
“I did have to hold on waiting for my call to be connected for a little longer than I would have liked! However, when I did get through the customer service representative was really helpful, professional and a pleasure to deal with.
Overall I would recommend the service.”
“As we are moving and things a bit!!!!
Very helpful to have thing made relatively simple to cover bot the old and new property at the same time, althongh we still don't understand why.”
“I found Rebecca Thompson to be very professional ,informative and courteous .it involved changing to another company this was achieved quickly and trouble free.”
